London Borough of Islington
66.5% of London Borough of Islington tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. London Borough of Islington tenants can swap homes with other social housing tenants through a mutual exchange, with London Borough of Islington's permission.
25,961 homes in Islington. Registered social landlord no. 00AU. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
London Borough of Islington owns about 25,961 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Islington25,961 Islington
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £113 | £144 |
| 1 bed | £133 | £233 |
| 2 bed | £158 | £396 |
| 3 bed | £171 | £508 |
| 4 bed | £204 | £617 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from London Borough of Islington tenants
No London Borough of Islington tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,513 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 239th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: islington.gov.uk/housing/council-landlord-performance/tenant-satisfaction-measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, London Borough of Islington had 123 complaint determinations. 65% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about London Borough of Islington in its searchable archive (showing the most recent 30).
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Local Authority / ALMO or TMO (202437111)
Partial Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s request to take over the tenancy following the death of his mother. Rent arrears that accrued while the request was being considered. We have also considered the l
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Local Authority / ALMO or TMO (202330834)
Maladministration Jun 2025
The complaint is about the landlord's handling of repairs to a wall in the resident\u2019s garden.
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Local Authority / ALMO or TMO (202316635)
Maladministration Jun 2025
This complaint is about the landlord\u2019s handling of the resident\u2019s mutual exchange.
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Local Authority / ALMO or TMO (202326274)
Maladministration Jun 2025
The complaint is about: The landlord\u2019s response to the resident\u2019s reports of antisocial behaviour (ASB). The landlord\u2019s management of the resident\u2019s internal transfer request.
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Local Authority / ALMO or TMO (202331959)
Maladministration Jun 2025
This complaint is about the landlord\u2019s handling of the resident\u2019s reports of noise nuisance.
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Local Authority / ALMO or TMO (202325132)
Maladministration Jun 2025
This complaint is about how the landlord handled the resident\u2019s repair requests. We have also considered how the landlord handled the resident\u2019s complaint.
Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "London Borough of Islington". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of London Borough of Islington?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust