London Borough of Newham
70.8% of London Borough of Newham tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. London Borough of Newham tenants can swap homes with other social housing tenants through a mutual exchange, with London Borough of Newham's permission.
19,061 homes in Newham. Registered social landlord no. 00BB. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
London Borough of Newham owns about 19,061 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Newham19,061 Newham
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £139 | £207 |
| 1 bed | £117 | £197 |
| 2 bed | £133 | £216 |
| 3 bed | £149 | £220 |
| 4 bed | £170 | £231 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from London Borough of Newham tenants
No London Borough of Newham tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,051 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 187th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: newham.gov.uk/housing-homes-homelessness/housing-performance.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 42 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, London Borough of Newham had 39 complaint determinations. 67% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about London Borough of Newham in its searchable archive (showing the most recent 30).
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Financial (202420997)
Reasonable Redress Jul 2025
REPORT COMPLAINT 202420997 London Borough of Newham 28 July 2025 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out
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Old Complaints Handling categories (202301675)
Maladministration Jan 2025
The landlord\u2019s response to the resident\u2019s complaint about staff and contractor conduct during refurbishment works to the property, and a gas safety incident.
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Managing Relations (202343454)
Maladministration Dec 2024
The complaint is about the landlord\u2019s handling of: Reports of a leak and damp and mould. Concerns about staff conduct. The Ombudsman has also considered the landlord\u2019s complaint handling.
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ASB/Abuse/Nuisance (202222853)
Maladministration Dec 2024
The complaint concerns the landlord's handling of the resident\u2019s reports of noise nuisance from the upstairs\u2019 flat. This Service has also considered the landlord\u2019s handling of the related complaint.
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Information and data management (202226552)
Partial Maladministration Nov 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s reports regarding: Repairs to the loft hatch and insulation. Plastering in the main bedroom. Fencing in the garden. The neighbour\u2019s overhanging tree. A leak in
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Moving/Buying/Selling Home (202401727)
Partial Maladministration Oct 2024
The complaint is about the landlord\u2019s response to the resident\u2019s: Reports of damp and mould. Concerns about overcrowding. The investigation has also considered the associated complaint handling.
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "London Borough of Newham". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of London Borough of Newham?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust