London Borough of Redbridge
65.8% of London Borough of Redbridge tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. London Borough of Redbridge tenants can swap homes with other social housing tenants through a mutual exchange, with London Borough of Redbridge's permission.
4,838 homes in Redbridge. Registered social landlord no. 00BC. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
London Borough of Redbridge owns about 4,838 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Redbridge4,838 Redbridge · Barkingside · Ilford
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £101 | £199 |
| 1 bed | £113 | £212 |
| 2 bed | £132 | £222 |
| 3 bed | £156 | £241 |
| 4 bed | £183 | £238 |
Homes to swap from London Borough of Redbridge tenants
No London Borough of Redbridge tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,784 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 251st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: redbridge.gov.uk/housing/how-our-tenants-think-were-doing/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, London Borough of Redbridge had 17 complaint determinations. 89% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about London Borough of Redbridge in its searchable archive (showing the most recent 30).
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Local Authority / ALMO or TMO (202218043)
Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of the void period prior to the resident moving in to the property. We have also considered the landlord\u2019s complaint handling.
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Local Authority / ALMO or TMO (202409090)
Maladministration Apr 2025
The complaint is about the landlord\u2019s: Handling of the resident\u2019s reports of damp and mould. Handling of the repairs to the windows. Record keeping.
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Old Property Condition categories (202408596)
Partial Maladministration Jan 2025
The resident\u2019s complaint is about the landlord\u2019s handling of: Bathroom repairs. Window repairs. Mould in the property.
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Old Complaints Handling categories (202400614)
Partial Maladministration Nov 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s: housing application. reports of damp and mould at the property. The Ombudsman has also taken the decision to investigate the landlord\u2019s handling of the reside
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Managing Relations (202318336)
Maladministration Sep 2024
This complaint is about: The landlord\u2019s response to the resident\u2019s complaints about its handling of roof repairs. The landlord\u2019s complaint handling. Both elements of this investigation involve the landlord\u2019s handling o
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Managing Relations (202230183)
Outside Jurisdiction Sep 2024
The complaint is about the landlord's handling of issuing a notice to end the resident\u2019s temporary accommodation.
Source: the Housing Ombudsman decisions archive, checked 19 Oct 2026. To see every case, search the archive for "London Borough of Redbridge". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of London Borough of Redbridge?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.