London Borough of Tower Hamlets
60.1% of London Borough of Tower Hamlets tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. London Borough of Tower Hamlets tenants can swap homes with other social housing tenants through a mutual exchange, with London Borough of Tower Hamlets' permission.
12,053 homes in Tower Hamlets. Registered social landlord no. 00BG. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
London Borough of Tower Hamlets owns about 12,053 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Tower Hamlets12,053 Tower Hamlets
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £108 | - |
| 1 bed | £129 | £272 |
| 2 bed | £146 | £293 |
| 3 bed | £165 | £317 |
| 4 bed | £190 | £365 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from London Borough of Tower Hamlets tenants
No London Borough of Tower Hamlets tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,022 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 301st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: towerhamlets.gov.uk/lgnl/housing/Council-Tenants-and-Leaseholders/How-we-are-performing-as-a-landlord/Performance-and-TSMs.aspx.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 60 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, London Borough of Tower Hamlets had 53 complaint determinations. 75% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 29 decisions about London Borough of Tower Hamlets in its searchable archive.
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Local Authority / ALMO or TMO (202331397)
Maladministration Feb 2026
Decision Case ID 202331397 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background The resident told the landlord he was subj
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Managing Relations (202435197)
Maladministration Dec 2025
Decision Case ID 202435197 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 22 December 2025 Background The resident and his wife are leaseholders of
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Managing Relations (202423465)
Maladministration Dec 2025
Decision Case ID 202423465 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Applicant Date 19 December 2025 Background The resident\u2019s mother was a tenant of the
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Local Authority / ALMO or TMO (202419538)
Partial Maladministration Nov 2025
Decision Case ID 202419538 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 18 November 2025 Background The resident\u2019s daughter raised the com
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Health and Safety (inc. building safety) (202432413)
No Maladministration Nov 2025
Decision Case ID 202432413 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Assured Tenancy Date 21 November 2025 Background The landlord became aware that aluminium composite mate
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Estate Management (202403067)
Maladministration Nov 2025
Decision Case ID 202403067 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 November 2025 Background The resident lives in a 3-bedroom ground f
Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "London Borough of Tower Hamlets". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of London Borough of Tower Hamlets?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust