Luton Borough Council
70.4% of Luton Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Luton Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Luton Borough Council's permission.
7,517 homes in Luton. Registered social landlord no. 00KA. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Luton Borough Council owns about 7,517 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Luton7,517 Luton
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £78 | - |
| 1 bed | £91 | £128 |
| 2 bed | £101 | £163 |
| 3 bed | £114 | £235 |
| 4 bed | £126 | £272 |
Homes to swap from Luton Borough Council tenants
No Luton Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,000 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 193rd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 30 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Luton Borough Council had 7 complaint determinations. 77% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 16 decisions about Luton Borough Council in its searchable archive.
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Local Authority / ALMO or TMO (202324641)
Maladministration Mar 2026
Decision Case ID 202324641 Decision type Investigation Landlord Luton Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 March 2026 Background The resident said he has been hearing noise from the
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Local Authority / ALMO or TMO (202342309)
Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of antisocial behaviour (ASB), including noise nuisance. We have also considered the landlord\u2019s complaint handling.
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Local Authority / ALMO or TMO (202420326)
Maladministration May 2025
The complaint is about the landlord\u2019s: Handling of reports of antisocial behaviour (ASB). Complaint handling.
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Information and data management (202316649)
Partial Maladministration Jan 2025
The complaint is about the landlord\u2019s handling of: Damp and mould and related repairs. The resident\u2019s reports of personal injury cause by the presence of damp and mould. The resident\u2019s right to buy application. The Ombudsman
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Estate Management (202343510)
Partial Maladministration Oct 2024
The complaint is about the landlord\u2019s response to the resident\u2019s reports of cleaning and maintenance issues in the communal areas and the resident\u2019s concerns about the safety of the building. The Ombudsman has also considere
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Information and data management (202305069)
Maladministration Jul 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s request for reasonable adjustments. This Service has also investigated the landlord\u2019s complaint handling.
Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "Luton Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Luton Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust