Manchester City Council
60.1% of Manchester City Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Manchester City Council tenants can swap homes with other social housing tenants through a mutual exchange, with Manchester City Council's permission.
15,337 homes in Manchester. Registered social landlord no. 00BN. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Manchester City Council owns about 15,337 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Manchester15,337 Manchester · Withington
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £70 | - |
| 1 bed | £83 | £220 |
| 2 bed | £94 | £244 |
| 3 bed | £104 | £294 |
| 4 bed | £118 | £350 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Manchester City Council tenants
No Manchester City Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,825 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 301st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: mcchousingservices.co.uk/about-us/tenant-satisfaction-measures/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 90 48
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Manchester City Council had 22 complaint determinations. 58% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 30 decisions about Manchester City Council in its searchable archive (showing the most recent 30).
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Local Authority / ALMO or TMO (202401237)
Partial Maladministration Jan 2026
Decision Case ID 202401237 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The resident\u2019s rent includes a weekly charge
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Local Authority / ALMO or TMO (202423674)
Maladministration Dec 2025
Decision Case ID 202423674 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 December 2025 Background The resident lives in a house. She complained ab
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Local Authority / ALMO or TMO (202510566)
No Maladministration Dec 2025
The landlord responded to the resident\u2019s complaint promptly, in line with its policy and our Complaint Handling Code.
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Local Authority / ALMO or TMO (202505558)
No Maladministration Nov 2025
Decision Case ID 202505558 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in a 1-bedroom property. In
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ASB/Abuse/Nuisance (202402012)
No Maladministration Nov 2025
Decision Case ID 202402012 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 November 2025 Background The resident lives in a 1-bedroom ground floor fla
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Managing Relations (202343802)
Partial Maladministration Oct 2025
Decision Case ID 202343802 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 October 2025 Background The resident, who has since terminated his tenancy,
Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "Manchester City Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Manchester City Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
On X: Manchester City Council Homes
Home to swap: 2-bed house in Abingdon-on-Thames. Looking to move to Withington.
#AbingdonOnThames #Withington #ManchesterCityCouncil