Medway Council
70.7% of Medway Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Medway Council tenants can swap homes with other social housing tenants through a mutual exchange, with Medway Council's permission.
3,050 homes in Medway. Registered social landlord no. 00LC. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Medway Council owns about 3,050 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Medway3,050 Chatham · Gillingham · Rochester · Strood
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £80 | - |
| 1 bed | £93 | £137 |
| 2 bed | £106 | £193 |
| 3 bed | £122 | £220 |
| 4 bed | £133 | - |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Medway Council tenants
No Medway Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 585 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 189th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: medway.gov.uk/tenantsatisfactionmeasures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
The Housing Ombudsman has published 4 decisions about Medway Council in its searchable archive.
-
Local Authority / ALMO or TMO (202423533)
No Maladministration Jan 2026
Decision Case ID 202423533 Decision type Investigation Landlord Medway Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background The landlord replaced the bathroom in the property in July
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Local Authority / ALMO or TMO (202403696)
No Maladministration Sep 2025
This complaint is about: The level of the resident\u2019s service charges. The landlord\u2019s responses to the resident\u2019s service charge queries.\u00a0
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Local Authority / ALMO or TMO (202313199)
No Maladministration Apr 2025
The complaint is about the landlord\u2019s handling of flooring repairs.
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Financial (202211253)
Partial Maladministration May 2023
The complaint is about the landlord\u2019s: Handling of recharges for the property. Its response to the resident\u2019s request for copies of documents relating to the property.
Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "Medway Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Medway Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust