Mid Devon District Council

70.4% of Mid Devon District Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Mid Devon District Council tenants can swap homes with other social housing tenants through a mutual exchange, with Mid Devon District Council's permission.

2,928 homes in Mid Devon. Registered social landlord no. 18UD. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

Mid Devon District Council owns about 2,928 social homes across 1 council area (2025/26).

Our place guides in each council area: what it's like to live there.

Typical weekly rents

Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
1 bed£89£106
2 bed£99£142
3 bed£104£174
4 bed£111£202

Homes to swap from Mid Devon District Council tenants

No Mid Devon District Council tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

No tenant ratings yet.

Rent from Mid Devon District Council? Rate and review them

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 519 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 193rd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 70.4% worse than the sector median of 71.8%
Satisfied with repairs 72.5% worse than the sector median of 73.6%
Satisfied with time taken for repairs 70.6% better than the sector median of 69.5%
Home is well maintained 72.9% better than the sector median of 71.9%
Home is safe 78.6% better than the sector median of 77.6%
Landlord listens and acts 54.1% worse than the sector median of 61.6%
Kept informed 74% better than the sector median of 72.0%
Treated fairly and with respect 77.9% about the sector median (77.9%)
Satisfied with complaints handling 37% better than the sector median of 35.5%
Communal areas clean and well maintained 64.9% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 63% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 56% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: middevon.gov.uk/residents/mid-devon-housing/our-performance/tenant-satisfaction-measures/.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
86% Asbestos surveys completed worse than the sector median of 100.0%
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0.5% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
98.5% Non-emergency repairs done on time better than the sector median of 82.5%
96.5% Emergency repairs done on time better than the sector median of 94.9%
63.6 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
98.9% Stage 1 complaints answered on time better than the sector median of 89.9
10.3 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
100% Stage 2 complaints answered on time better than the sector median of 88.9
10 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 34 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Mid Devon District Council had 4 complaint determinations. 25% of findings went against the landlord (sector average 60%).

25%maladministration rate
better than the sector average of 60%
3orders made
£970compensation ordered

The Housing Ombudsman has published 15 decisions about Mid Devon District Council in its searchable archive.

3maladministration
6partial maladministration
6no maladministration
  • Local Authority / ALMO or TMO (202539571) No Maladministration Aug 2026

      Decision Case ID 202539571 Decision type Investigation Landlord Mid Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 August 2026 Background The resident moved into the property in May 202

  • Estate Management (202402538) Maladministration May 2026

    Decision Case ID 202402538 Decision type Investigation Landlord Mid Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 11 May 2026 Background The resident lives in a block of flats with a communal

  • Local Authority / ALMO or TMO (202431865) No Maladministration Dec 2025

      Decision Case ID 202431865 Decision type Investigation Landlord Mid Devon District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 December 2025 Background The landlord demolished the chimney stack and

  • Local Authority / ALMO or TMO (202334014) Partial Maladministration Oct 2025

      Decision Case ID 202334014 Decision type Investigation Landlord Mid Devon District Council Landlord type Local Authority Occupancy Secure Tenancy Date 24 October 2025 Background The resident lived in a bungalow which was obtained through

  • Managing Relations (202304164) No Maladministration Feb 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of antisocial behaviour (ASB) and hate crimes. Concerns about its failure to safeguard him and breach of his human rights and the Equality Act 2010. Concern

  • Old Property Condition migrated-2025 (202313082) No Maladministration Oct 2024

    The resident\u2019s complaint is about the landlord\u2019s decision in response to his request for a replacement of the front door, which the resident considered amounted to discrimination.

Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Mid Devon District Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Mid Devon District Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Latest From @HomeExchangeGB

Follow @HomeExchangeGB for new homes

Page last updated:

Sources

Our editorial standards · Review policy · Report a mistake