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New Forest District Council

5,251 homes in New Forest. Registered social landlord no. 24UJ. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

New Forest District Council owns about 5,251 social homes across 1 council area (2024/25).

Typical weekly rents

Average council rents in this council's area, 2024/25. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£81-
1 bed£104£148
2 bed£122£191
3 bed£137£220
4 bed£148£252

Homes to swap from New Forest District Council tenants

No New Forest District Council tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 593 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 84.3% better than the sector median of 71.8%
Satisfied with repairs 81.3% better than the sector median of 73.6%
Satisfied with time taken for repairs 82.2% better than the sector median of 69.5%
Home is well maintained 77.6% better than the sector median of 71.9%
Home is safe 85.2% better than the sector median of 77.6%
Landlord listens and acts 70.6% better than the sector median of 61.6%
Kept informed 80.9% better than the sector median of 72.0%
Treated fairly and with respect 86.4% better than the sector median of 77.9%
Satisfied with complaints handling 32.3% worse than the sector median of 35.5%
Communal areas clean and well maintained 72.1% better than the sector median of 66.7%
Positive contribution to the neighbourhood 76.1% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 63.8% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
1.2% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
93.7% Non-emergency repairs done on time better than the sector median of 82.5%
93.4% Emergency repairs done on time worse than the sector median of 94.9%
13 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
95.6% Stage 1 complaints answered on time better than the sector median of 89.9
5.2 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
100% Stage 2 complaints answered on time better than the sector median of 88.9
39.4 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 63 3

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, New Forest District Council had 2 complaint determinations. 60% of findings went against the landlord (sector average 60%).

60%maladministration rate
better than the sector average of 60%
5orders made
£3,291compensation ordered

The Housing Ombudsman has published 2 decisions about New Forest District Council in its searchable archive.

2no maladministration
  • Local Authority / ALMO or TMO (202536454) No Maladministration May 2026

      Decision Case ID 202536454 Decision type Investigation Landlord New Forest District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure tenancy Date 28 May 2026 Background The resident reported food waste was being left i

  • Managing Relations (202100893) No Maladministration Mar 2023

    This complaint is about the landlord\u2019s decision to extend the resident\u2019s \u2018unreasonable and persistent complainant\u2019 status from March 2020.

Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "New Forest District Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of New Forest District Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

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Sources