North Devon Homes
73.5% of North Devon Homes tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. North Devon Homes tenants can swap homes with other social housing tenants through a mutual exchange, with North Devon Homes' permission.
3,321 homes, mostly in North Devon and Torridge. Registered social landlord no. LH4249. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
North Devon Homes owns about 3,321 social homes across 2 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- North Devon3,296 Barnstaple · Ilfracombe
- Torridge25 Bideford
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £75 | - |
| 1 bed | £93 | £109 |
| 2 bed | £109 | £137 |
| 3 bed | £120 | £154 |
| 4 bed | £140 | £174 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from North Devon Homes tenants
No North Devon Homes tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 597 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 160th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, North Devon Homes had 3 complaint determinations. 33% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 6 decisions about North Devon Homes in its searchable archive.
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Housing Association (202315979)
Maladministration Jan 2026
Decision Case ID 202315979 Decision type Investigation Landlord North Devon Homes Landlord type Housing Association Occupancy Leaseholder Date 27 January 2026 Background The residents are joint leaseholders and bought the leasehold on the
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Housing Association (202332031)
No Maladministration Nov 2025
Decision Case ID 202332031 Decision type Investigation Landlord North Devon Homes Landlord type Housing Association Occupancy Assured Tenancy Date 26 November 2025 Background The resident holds a joint tenancy with her partner. She receiv
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Estate Management (202432929)
No Maladministration Nov 2025
Decision Case ID 202432929 Decision type Investigation Landlord North Devon Homes Landlord type Housing Association Occupancy Assured Tenancy Date 19 November 2025 Background The resident lives in the property, in a block of flats, which th
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Managing Relations (202227951)
No Maladministration Jan 2025
The complaint is about the landlord\u2019s handling of:
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Information and data management (202233401)
Maladministration Mar 2024
The complaint is about the landlord\u2019s handling of reports that the resident had assaulted her neighbour. The Service has also considered the landlord\u2019s record keeping.
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Housing Association (202001535)
Maladministration Jan 2021
The complaint concerns the landlord\u2019s handling of remedial works at the property for mould and damp.
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "North Devon Homes". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of North Devon Homes?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust