North Northamptonshire Council

67.0% of North Northamptonshire Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. North Northamptonshire Council tenants can swap homes with other social housing tenants through a mutual exchange, with North Northamptonshire Council's permission.

8,010 homes in North Northamptonshire. Registered social landlord no. 5129. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

North Northamptonshire Council owns about 8,010 social homes across 1 council area (2025/26).

Our place guides in each council area: what it's like to live there.

Typical weekly rents

Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£78-
1 bed£90£126
2 bed£100£147
3 bed£107£170
4 bed£111£152

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Feb 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from North Northamptonshire Council tenants

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Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 582 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 232nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 67% worse than the sector median of 71.8%
Satisfied with repairs 72.2% worse than the sector median of 73.6%
Satisfied with time taken for repairs 65.1% worse than the sector median of 69.5%
Home is well maintained 63% worse than the sector median of 71.9%
Home is safe 74.6% worse than the sector median of 77.6%
Landlord listens and acts 56.2% worse than the sector median of 61.6%
Kept informed 68.4% worse than the sector median of 72.0%
Treated fairly and with respect 76.2% worse than the sector median of 77.9%
Satisfied with complaints handling 34.2% worse than the sector median of 35.5%
Communal areas clean and well maintained 71% better than the sector median of 66.7%
Positive contribution to the neighbourhood 67.9% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 66.4% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: northnorthants.gov.uk/council-housing/housing-performance/tenant-satisfaction-measures-202425.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.8% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
90.2% Legionella risk assessments completed worse than the sector median of 100.0%
100% Lift safety checks completed about the sector median (100.0%)
14.6% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
59.9% Non-emergency repairs done on time worse than the sector median of 82.5%
98.9% Emergency repairs done on time better than the sector median of 94.9%
46.3 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
40.4% Stage 1 complaints answered on time worse than the sector median of 89.9
3.5 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
17.9% Stage 2 complaints answered on time worse than the sector median of 88.9
27.7 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 30 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, North Northamptonshire Council had 8 complaint determinations. 89% of findings went against the landlord (sector average 60%).

89%maladministration rate
worse than the sector average of 60%
32orders made
£9,630compensation ordered

The Housing Ombudsman has published 12 decisions about North Northamptonshire Council in its searchable archive.

7maladministration
4partial maladministration
1no maladministration
  • Local Authority / ALMO or TMO (202505354) Maladministration Aug 2026

      Decision Case ID 202505354 Decision type Investigation Landlord North Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 August 2026 Background The resident contacted the landlord to repo

  • Managing Relations (202418127) Maladministration Dec 2025

      Decision Case ID 202418127 Decision type Investigation Landlord North Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 December 2025 Background The resident lives in a house with her 4

  • Local Authority / ALMO or TMO (202512461) Maladministration Dec 2025

      Decision Case ID 202512461 Decision type Investigation Landlord North Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 15 December 2025 Background The property is a 2-bedroom flat that is

  • Local Authority / ALMO or TMO (202319564) Maladministration May 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of repairs to the windows. Reports of repairs to the heating system. Request for a kitchen renewal. The Ombudsman has also considered the landlord\u2019s c

  • Health and Safety (inc. building safety) (202338820) Partial Maladministration Feb 2025

    The complaint is about the landlord\u2019s handling of: The annual gas safety check and the decision to apply for a warrant. The resident\u2019s concerns about the lack of heating and hot water. The Ombudsman has also considered the landl

  • Local Authority / ALMO or TMO (202309097) Partial Maladministration Feb 2025

    The complaint is about how the landlord handled the resident\u2019s: housing applications. reports of antisocial behaviour (ASB). reports of vandalism. reports of mould and outstanding repairs. reports of flies coming from his neighbour\u20

Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "North Northamptonshire Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of North Northamptonshire Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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