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Norwich City Council

14,130 homes in Norwich. Registered social landlord no. 33UG. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Norwich City Council owns about 14,130 social homes across 1 council area (2024/25).

Typical weekly rents

Average council rents in this council's area, 2024/25. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£83-
1 bed£84-
2 bed£91£143
3 bed£100£164
4 bed£109£236

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C1 Consumer standards meets the consumer standards · Apr 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Norwich City Council tenants

No Norwich City Council tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,005 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 71.1% about the sector median (71.8%)
Satisfied with repairs 73.6% about the sector median (73.6%)
Satisfied with time taken for repairs 67.5% worse than the sector median of 69.5%
Home is well maintained 71.2% about the sector median (71.9%)
Home is safe 79.9% better than the sector median of 77.6%
Landlord listens and acts 59.2% worse than the sector median of 61.6%
Kept informed 74.4% better than the sector median of 72.0%
Treated fairly and with respect 77.6% about the sector median (77.9%)
Satisfied with complaints handling 29.6% worse than the sector median of 35.5%
Communal areas clean and well maintained 57.8% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 61.8% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 61.2% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
95.9% Fire risk assessments completed worse than the sector median of 100.0%
97.2% Asbestos surveys completed worse than the sector median of 100.0%
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0.3% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
87.1% Non-emergency repairs done on time better than the sector median of 82.5%
99.2% Emergency repairs done on time better than the sector median of 94.9%
65.3 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
64% Stage 1 complaints answered on time worse than the sector median of 89.9
12.4 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
73.6% Stage 2 complaints answered on time worse than the sector median of 88.9
80.3 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 60 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Norwich City Council had 27 complaint determinations. 75% of findings went against the landlord (sector average 60%).

75%maladministration rate
worse than the sector average of 60%
79orders made
£11,218compensation ordered

The Housing Ombudsman has published 30 decisions about Norwich City Council in its searchable archive (showing the most recent 30).

22maladministration
5partial maladministration
  • Local Authority / ALMO or TMO (202402008) Maladministration Oct 2025

      Decision Case ID 202402008 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 31 October 2025 Background The resident lives in a 2 bedroomed ground floor flat.

  • Local Authority / ALMO or TMO (202421372) Partial Maladministration Sep 2025

    The complaint is about the landlord\u2019s: Handling of remedial works following a leak. Response to the resident\u2019s reports of damage to personal belongings.

  • Local Authority / ALMO or TMO (202433623) Maladministration Aug 2025

    The complaint is about the landlord\u2019s response to the resident's reports of noise and anti-social behaviour (ASB).

  • Local Authority / ALMO or TMO (202440031) Maladministration Aug 2025

    The complaint is about the landlord\u2019s handling of: Damp and mould. The resident\u2019s reports of damage to possessions.

  • Local Authority / ALMO or TMO (202329598) Partial Maladministration Jul 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of a leak at her property. Request for compensation due to damage caused by the leak.

  • Local Authority / ALMO or TMO (202225439) Maladministration Jul 2025

    The complaint is about the landlord\u2019s handling of: Issues with the gas meter at the resident\u2019s property which resulted in no heating and hot water. The associated complaint.

Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "Norwich City Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Norwich City Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

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