One Manchester Limited
71.7% of One Manchester tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), about the same as the England median of 71.8%. One Manchester tenants can swap homes with other social housing tenants through a mutual exchange, with One Manchester's permission.
11,730 homes in Manchester. Registered social landlord no. 4808. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
One Manchester Limited owns about 11,730 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Manchester11,730 Manchester · Withington
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £85 | £133 |
| 1 bed | £90 | £132 |
| 2 bed | £100 | £148 |
| 3 bed | £111 | £154 |
| 4 bed | £123 | £186 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from One Manchester Limited tenants
No One Manchester Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,097 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 179th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: onemanchester.co.uk/our-performance/tenant-satisfaction-measures/2425.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 45 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, One Manchester Limited had 15 complaint determinations. 38% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 29 decisions about One Manchester Limited in its searchable archive.
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Housing Association (202524499)
Partial Maladministration May 2026
Decision Case ID 202524499 Decision type Investigation Landlord One Manchester Limited Landlord type Housing Association Occupancy Assured Tenancy Date 14 May 2026 Background In 2022 the resident first reported concerns that the loft insu
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Housing Association (202415219)
Partial Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s service charge account including their request for a breakdown and liability of charges. The resident\u2019s query concerning his eligibility for an ECO4 grant. The
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Housing Association (202407974)
Maladministration May 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of antisocial behaviour from an upstairs neighbour.
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Housing Association (202332199)
Reasonable Redress Dec 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s Right to Buy application.
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Old Complaints Handling categories (202225060)
Partial Maladministration Dec 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of anti-social behaviour (ASB). The Ombudsman has also considered the landlord\u2019s complaint handling.
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Financial (202318825)
Partial Maladministration Sep 2024
The complaint is about: the landlord's handling of the resident\u2019s reports of repairs, damp and mould at her previous address. the landlord's handling of the resident\u2019s reports of\u00a0repairs. the landlord's handling of the reside
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "One Manchester Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of One Manchester?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust