Ongo Homes Limited
66.9% of Ongo Homes tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Ongo Homes tenants can swap homes with other social housing tenants through a mutual exchange, with Ongo Homes' permission.
11,611 homes across 12 council areas, mostly in North Lincolnshire, North East Lincolnshire and Doncaster. Registered social landlord no. L4486. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Ongo Homes Limited owns about 11,611 social homes across 12 council areas (2025/26).
The 10 areas with the most homes:
Our place guides in each council area: what it's like to live there.
- North Lincolnshire10,386 Brigg · Scunthorpe
- North East Lincolnshire415 Cleethorpes · Grimsby · Immingham
- Doncaster290 Doncaster · Bentley · Mexborough · Thorne · Armthorpe
- West Lindsey202 Gainsborough
- Lincoln106 Lincoln
- North Kesteven83 Sleaford
- Bassetlaw58 Retford · Worksop
- Mansfield28 Mansfield
- South Derbyshire19 Swadlincote
- Newark and Sherwood9 Newark-on-Trent
All 12 council areas (2 more)
- East Lindsey8 Louth · Skegness
- Ashfield7 Hucknall · Kirkby-in-Ashfield · Sutton in Ashfield
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £78 | £90 |
| 1 bed | £88 | £108 |
| 2 bed | £100 | £124 |
| 3 bed | £110 | £139 |
| 4 bed | £119 | £154 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Ongo Homes Limited tenants
No Ongo Homes Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,584 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 235th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: ongo.co.uk/about-ongo/corporate-documents/tenant-satisfaction-measures/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 60 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Ongo Homes Limited had 10 complaint determinations. 45% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 28 decisions about Ongo Homes Limited in its searchable archive.
-
Housing Association (202515554)
Partial Maladministration Apr 2026
Decision Case ID 202515554 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 April 2026 Background The resident asked the landlord to complete outstanding repairs a
-
Housing Association (202527256)
Partial Maladministration Apr 2026
Decision Case ID 202527256 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 March 2026 Background The resident moved into the property in 2015. In May 2025 the lan
-
Housing Association (202329815)
Partial Maladministration Mar 2026
Decision Case ID 202329815 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 March 2026 Background The resident has mobility issues due to a degenerative spinal d
-
Housing Association (202514838)
No Maladministration Feb 2026
Decision Case ID 202514838 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 February 2026 Background The resident lives in a one-bedroom flat. He has physical and
-
Housing Association (202408120)
No Maladministration Jan 2026
Decision Case ID 202408120 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 January 2026 Background The resident has complained about the landlord\u2019s response
-
Financial (202339800)
Dec 2025
Decision Case ID 202339800 Decision type Investigation Landlord Ongo Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 December 2025 Background The resident installed a cat flap in the rear door of the proper
Source: the Housing Ombudsman decisions archive, checked 19 Oct 2026. To see every case, search the archive for "Ongo Homes Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Ongo Homes?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust