Phoenix Community Housing Association (Bellingham and Downham) Limited
74.7% of Phoenix Community Housing Association (Bellingham and Downham) tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Phoenix Community Housing Association (Bellingham and Downham) tenants can swap homes with other social housing tenants through a mutual exchange, with Phoenix Community Housing Association (Bellingham and Downham)'s permission.
6,491 homes, mostly in Lewisham and Bromley. Registered social landlord no. L4505. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Phoenix Community Housing Association (Bellingham and Downham) Limited owns about 6,491 social homes across 2 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Lewisham6,459 Lewisham · Upper Sydenham
- Bromley32 Bromley · Biggin Hill · Orpington
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £98 | £147 |
| 1 bed | £121 | £207 |
| 2 bed | £138 | £236 |
| 3 bed | £154 | £267 |
| 4 bed | £176 | £321 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Phoenix Community Housing Association (Bellingham and Downham) Limited tenants
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Tenant Ratings On Mutual Home Exchange
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,589 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 144th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: phoenixch.org.uk/about/our-performance.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Phoenix Community Housing Association (Bellingham and Downham) Limited had 19 complaint determinations. 52% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 20 decisions about Phoenix Community Housing Association (Bellingham and Downham) Limited in its searchable archive.
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Housing Association (202418797)
Reasonable Redress Aug 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports about dampness, humidity and mould.
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Responsive repairs/activity (202430029)
Reasonable Redress May 2025
The complaint is about the landlord\u2019s response to the resident\u2019s requests to install a ramp on a communal path.
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Housing Association (202325999)
Reasonable Redress May 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s application to its hardship fund.
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Housing Association (202324032)
Maladministration May 2025
REPORT COMPLAINT 202324032 Phoenix Community Housing Association (Bellingham and Downham) Limited 12 May 2025 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in al
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Old Property Condition categories (202338818)
Reasonable Redress Feb 2025
The complaint is about the landlord\u2019s handling of communications with the resident on her reports of damp and mould in the property.
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Housing Association (202324147)
Partial Maladministration Feb 2025
The complaint is about the landlord's handling of: The resident\u2019s reports about gases entering the property. The resident's concerns about whether the carbon monoxide alarms were working correctly. The installation of a kitchen extract
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "Phoenix Community Housing Association (Bellingham and Downham) Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Phoenix Community Housing Association (Bellingham and Downham)?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
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