Portsmouth City Council
15,716 homes in Portsmouth. Registered social landlord no. 00MR. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Portsmouth City Council owns about 15,716 social homes across 1 council area (2024/25).
marks a place guide in that council area: what it's like to live there, rents and homes to swap.
- Portsmouth 15,716
Typical weekly rents
Average council rents in this council's area, 2024/25. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £81 | £145 |
| 1 bed | £93 | £140 |
| 2 bed | £104 | £172 |
| 3 bed | £117 | £212 |
| 4 bed | £130 | £289 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Portsmouth City Council tenants
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,039 tenant responses. Each figure is the share of tenants who said they were satisfied.
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Portsmouth City Council had 5 complaint determinations. 60% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 15 decisions about Portsmouth City Council in its searchable archive.
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Managing Relations (202513777)
Partial Maladministration Jan 2026
Decision Case ID 202513777 Decision type Investigation Landlord Portsmouth City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 21 January 2026 Background The resident lives in a block of flats. He had reporte
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Local Authority / ALMO or TMO (202333072)
Maladministration Oct 2025
Decision Case ID 202333072 Decision type Investigation Landlord Portsmouth City Council Landlord type Local Authority Occupancy Secure Tenancy Date 21 October 2025 Background The resident was a secured tenant of the landlord between July
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Local Authority / ALMO or TMO (202451326)
Outside Jurisdiction Sep 2025
This complaint is about how the landlord handled the resident\u2019s application for a priority transfer.
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Local Authority / ALMO or TMO (202325790)
No Maladministration May 2025
This complaint is about the landlord\u2019s decision to remove personal items from communal areas and its handling of the matter.
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Financial (202332654)
Maladministration Mar 2025
The complaint is about the landlord\u2019s handling of arrears on the resident\u2019s rent account.
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Old Property Condition migrated-2025 (202346800)
No Maladministration Nov 2024
The complaint is about the landlord\u2019s: handling of renovation works to the property. response to reports of damp and mould in the property.
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Portsmouth City Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Portsmouth City Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.