Royal Borough of Greenwich

66.0% of Royal Borough of Greenwich tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Royal Borough of Greenwich tenants can swap homes with other social housing tenants through a mutual exchange, with Royal Borough of Greenwich's permission.

20,188 homes in Greenwich. Registered social landlord no. 00AL. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Royal Borough of Greenwich owns about 20,188 social homes across 1 council area (2025/26).

Our place guides in each council area: what it's like to live there.

Greenwich20,188 Greenwich · Thamesmead · Woolwich

Typical weekly rents

Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.

Size	Social rent	Affordable rent
Bedsit	£91	-
1 bed	£101	£217
2 bed	£116	£229
3 bed	£136	£240
4 bed	£154	£252

Homes to swap from Royal Borough of Greenwich tenants

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,377 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 244th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 66% worse than the sector median of 71.8%

Satisfied with repairs 74.8% better than the sector median of 73.6%

Satisfied with time taken for repairs 68.4% worse than the sector median of 69.5%

Home is well maintained 65.5% worse than the sector median of 71.9%

Home is safe 74.6% worse than the sector median of 77.6%

Landlord listens and acts 55.8% worse than the sector median of 61.6%

Kept informed 73.3% better than the sector median of 72.0%

Treated fairly and with respect 74.7% worse than the sector median of 77.9%

Satisfied with complaints handling 32.2% worse than the sector median of 35.5%

Communal areas clean and well maintained 67.2% about the sector median (66.7%)

Positive contribution to the neighbourhood 69.2% better than the sector median of 64.6%

Satisfied with handling of anti-social behaviour 59.5% about the sector median (59.5%)

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)

99.9% Fire risk assessments completed about the sector median (100.0%)

99.9% Asbestos surveys completed about the sector median (100.0%)

99.9% Legionella risk assessments completed about the sector median (100.0%)

98.7% Lift safety checks completed worse than the sector median of 100.0%

1.9% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%

67.2% Non-emergency repairs done on time worse than the sector median of 82.5%

83.5% Emergency repairs done on time worse than the sector median of 94.9%

72.9 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9

54.4% Stage 1 complaints answered on time worse than the sector median of 89.9

13.1 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4

56.5% Stage 2 complaints answered on time worse than the sector median of 88.9

24.3 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 20 2

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Royal Borough of Greenwich had 60 complaint determinations. 67% of findings went against the landlord (sector average 60%).

67%maladministration rate
worse than the sector average of 60%

184orders made

2complaint handling failure orders

£23,515compensation ordered

The Housing Ombudsman has published 30 decisions about Royal Borough of Greenwich in its searchable archive (showing the most recent 30).

18maladministration

10partial maladministration

1no maladministration

Local Authority / ALMO or TMO (202337916) Maladministration Mar 2026
Decision Case ID 202337916 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 March 2026 Background The resident reported damp and mould in the proper
Local Authority / ALMO or TMO (202218428) Maladministration Feb 2026
Decision Case ID 202218428 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 February 2026 Background The resident was reporting noise disturbances
Managing Relations (202424700) Partial Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of the kitchen extractor fan replacement. The Ombudsman has also considered the landlord\u2019s complaint handling.
Old Tenants Behaviour categories (202336741) Maladministration Feb 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of antisocial behaviour (ASB) by her neighbour.
Moving/Buying/Selling Home (202326191) Outside Jurisdiction Aug 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s requests for rehousing and adaptations.
Financial (202210082) Partial Maladministration May 2024
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of repairs. Request for a refund of council tax. The Ombudsman has also considered the landlord\u2019s handling of the resident\u2019s complaint.

Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Royal Borough of Greenwich". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Royal Borough of Greenwich?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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Page last updated: 2nd November 2026

Sources

Registration details: Regulator of Social Housing, register of providers of social housing.
Homes owned by council area and average rents: Regulator of Social Housing, Statistical Data Return 2025/26 (Open Government Licence).
Complaint performance: Housing Ombudsman, annual complaints review landlord tables 2025-26.
Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.
Complaint decisions: Housing Ombudsman decisions archive, checked 10 October 2026.

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