Royal Borough of Kingston Upon Thames
64.0% of Royal Borough of Kingston Upon Thames tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Royal Borough of Kingston Upon Thames tenants can swap homes with other social housing tenants through a mutual exchange, with Royal Borough of Kingston Upon Thames' permission.
4,493 homes in Kingston Upon Thames. Registered social landlord no. 00AX. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Royal Borough of Kingston Upon Thames owns about 4,493 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Kingston Upon Thames4,493 Kingston upon Thames
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £109 | - |
| 1 bed | £126 | £201 |
| 2 bed | £142 | £231 |
| 3 bed | £162 | £283 |
| 4 bed | £179 | £419 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Royal Borough of Kingston Upon Thames tenants
No Royal Borough of Kingston Upon Thames tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Rent from Royal Borough of Kingston Upon Thames? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 793 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 270th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Royal Borough of Kingston Upon Thames had 12 complaint determinations. 75% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 11 decisions about Royal Borough of Kingston Upon Thames in its searchable archive.
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Local Authority / ALMO or TMO (202525255)
Maladministration Apr 2026
Decision Case ID 202525255 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority Occupancy Secure Tenancy Date 30 April 2026 Background The resident lives at the property with her partner
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Local Authority / ALMO or TMO (202346967)
Maladministration Mar 2026
Decision Case ID 202346967 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 30 March 2026 Background The resident had reported damp and mo
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Local Authority / ALMO or TMO (202524778)
Maladministration Feb 2026
Decision Case ID 202524778 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO or TMO Occupancy Other Date 26 February 2026 Background The resident moved into the property with h
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Local Authority / ALMO or TMO (202448694)
Partial Maladministration Dec 2025
Decision Case ID 202448694 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority Occupancy Secure Tenancy Date 18 December 2025 Background The resident complained to the landlord that the
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Local Authority / ALMO or TMO (202433471)
Partial Maladministration Oct 2025
Decision Case ID 202433471 Decision type Investigation Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a flat in a p
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Local Authority / ALMO or TMO (202342629)
Outside Jurisdiction Oct 2025
Decision Case ID 202342629 Decision type Jurisdiction Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO or TMO Occupancy Other Date 24 October 2025 Background The resident has a non-secure tenancy with th
Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "Royal Borough of Kingston Upon Thames". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Royal Borough of Kingston Upon Thames?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust