Shetland Islands Council

1,703 homes in Shetland Islands. Council landlord in Scotland. On this page: what their tenants say, how quickly they do repairs, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

Shetland Islands Council owns about 1,703 social homes across 1 council area (2025/26).

Rents, Repairs And Tenant Satisfaction

From the Scottish Housing Regulator's 2025/26 report on Shetland Islands Council: it owned 1,703 homes at 31 March 2026 and raised its rents by 7.5% on average that year.

Average Weekly Rents

SizeHomesShetland Islands CouncilScottish average
Bedsit (1 apartment)71£62.09£91.60
1 bedroom (2 apartment)437£81.35£98.60
2 bedrooms (3 apartment)538£93.72£101.42
3 bedrooms (4 apartment)619£110.68£110.33
4+ bedrooms (5 apartment)38£135.49£121.71

Scottish homes are sized in apartments: every room except the kitchen and bathroom counts, so a 3-apartment home is usually 2 bedrooms and a living room.

Tenant satisfaction

74.7%Overall serviceworse than the Scottish average of 87.6%
72.6%Keeping tenants informedworse than the Scottish average of 91.4%
58.3%Opportunities to participateworse than the Scottish average of 88.1%

Quality and maintenance of homes

91.1%Scottish Housing Quality Standardbetter than the Scottish average of 89.5%
2.2 hoursEmergency repairsbetter than the Scottish average of 3.5 hours
7.9 daysNon-emergency repairsbetter than the Scottish average of 8.8 days
100.0%Reactive repairs 'right first time'better than the Scottish average of 95.3%
94.8%Repair or maintenance satisfactionbetter than the Scottish average of 88.1%

Neighbourhoods

100.0%Percentage of anti-social behaviour cases resolvedbetter than the Scottish average of 93.1%

Value for money

71.6 daysRe-let homesworse than the Scottish average of 51.7 days

Satisfaction figures come from the landlord's own most recent tenant survey, reported to the regulator. The full report is on the Scottish Housing Regulator's website.

Homes to swap from Shetland Islands Council tenants

No Shetland Islands Council tenants have listed a home yet. Are you one? List your home and it will appear here.

Complaints And The Ombudsman

If a complaint to Shetland Islands Council isn't put right through its own complaints process, tenants can take it to the Scottish Public Services Ombudsman (SPSO). It's free and independent, and it publishes its decisions.

The Scottish Housing Regulator publishes a yearly report on every Scottish social landlord, including Shetland Islands Council: tenant satisfaction, repair times, rents and how many homes it owns. The main figures are on this page. Find it in the regulator's landlord reports.

Swapping with a tenant of Shetland Islands Council?

Under the Housing (Scotland) Act 2001, a Scottish secure tenant needs the landlord's written consent to exchange. The landlord can only refuse on reasonable grounds and must reply within one month, or consent is treated as given. Swapping with someone in another part of the UK? Each landlord follows its own nation's rules. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Page last updated:

Sources

  • Shetland Islands Council is one of the councils in Scotland that still own and let their own homes.
  • Homes, rents, tenant satisfaction and repairs: Scottish Housing Regulator, landlord report 2025/26 (Open Government Licence).