South Tyneside Council
65.1% of South Tyneside Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. South Tyneside Council tenants can swap homes with other social housing tenants through a mutual exchange, with South Tyneside Council's permission.
15,707 homes in South Tyneside. Registered social landlord no. 00CL. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
South Tyneside Council owns about 15,707 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- South Tyneside15,707 Hebburn · Jarrow · South Shields
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £72 | - |
| 1 bed | £82 | - |
| 2 bed | £93 | £147 |
| 3 bed | £99 | - |
| 4 bed | £104 | - |
Homes to swap from South Tyneside Council tenants
No South Tyneside Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,051 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 258th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 4
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, South Tyneside Council had 15 complaint determinations. 53% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 30 decisions about South Tyneside Council in its searchable archive (showing the most recent 30).
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ASB/Abuse/Nuisance (202347851)
Partial Maladministration Nov 2025
Decision Case ID 202347851 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 18 November 2025 Background The resident lives in a bungalow under an agreement
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Local Authority / ALMO or TMO (202343834)
Partial Maladministration Oct 2025
Decision Case ID 202343834 Decision type Investigation Landlord South Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background 1.\u00a0\u00a0\u00a0\u00a0 At the time of the comp
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Local Authority / ALMO or TMO (202424803)
Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of damp and mould at the property. The Ombudsman has also considered the landlord\u2019s complaint handling.
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Local Authority / ALMO or TMO (202331185)
Reasonable Redress Sep 2025
The complaint is about the landlord\u2019s handling of repairs to the roof.
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Local Authority / ALMO or TMO (202401842)
Maladministration Jul 2025
The complaint is about the landlord\u2019s handling of: Roof repairs, pointing, rendering, damp, mould, and associated work. Joinery repairs to the kitchen units, boxing in, internal and external door. The complaint is also about the resid
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Old Property Condition migrated-2025 (202312194)
Maladministration Nov 2024
The complaint is about the landlord's response to the resident\u2019s reports of faulty windows and her request to have all the windows in the property replaced.
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "South Tyneside Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of South Tyneside Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust