Southampton City Council
62.2% of Southampton City Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Southampton City Council tenants can swap homes with other social housing tenants through a mutual exchange, with Southampton City Council's permission.
15,701 homes in Southampton. Registered social landlord no. 00MS. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Southampton City Council owns about 15,701 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Southampton15,701 Southampton
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £75 | - |
| 1 bed | £88 | £137 |
| 2 bed | £100 | £174 |
| 3 bed | £123 | £205 |
| 4 bed | £132 | - |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Southampton City Council tenants
No Southampton City Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,587 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 286th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 60 4
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Southampton City Council had 8 complaint determinations. 90% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 22 decisions about Southampton City Council in its searchable archive.
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Local Authority / ALMO or TMO (202520155)
Maladministration Mar 2026
Decision Case ID 202450615 and 202520155 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 10 March 2026 Background The resident lives with his partner
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Local Authority / ALMO or TMO (202443016)
Maladministration Jan 2026
Decision Case ID 202443016 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 21 January 2026 Background The resident lives in a 2\u2011bedroom flat on t
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Local Authority / ALMO or TMO (202431015)
Outside Jurisdiction Nov 2025
Decision Case ID 202431015 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 10 November 2025 Background The resident is a leaseholder of the landlord. The
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Local Authority / ALMO or TMO (202319968)
Partial Maladministration Apr 2025
The complaint is about: the condition of the property when let in 2010. the landlord\u2019s handling of an asbestos incident in 2017. the landlord\u2019s handling of a ceiling repair. the landlord\u2019s response to the resident\u2019s conc
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Local Authority / ALMO or TMO (202324519)
Maladministration Apr 2025
The complaint is about\u00a0the landlord\u2019s handling of the resident\u2019s reports of: Rusty water from the cold taps, and a fault with the internal stop tap. Leaks and associated damage. We also considered the landlord\u2019s handlin
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Local Authority / ALMO or TMO (202419696)
Maladministration Mar 2025
REPORT COMPLAINT 202419696 Southampton City Council 28 March 2025 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "Southampton City Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Southampton City Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust