Southwark Council
58.2% of Southwark Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Southwark Council tenants can swap homes with other social housing tenants through a mutual exchange, with Southwark Council's permission.
37,343 homes in Southwark. Registered social landlord no. 00BE. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Southwark Council owns about 37,343 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent |
|---|---|
| Bedsit | £101 |
| 1 bed | £117 |
| 2 bed | £130 |
| 3 bed | £143 |
| 4 bed | £154 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Southwark Council tenants
No Southwark Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,372 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 314th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: southwark.gov.uk/housing/how-our-tenants-think-were-doing-landlord/management-information-measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 4
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Southwark Council had 135 complaint determinations. 75% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 27 decisions about Southwark Council in its searchable archive.
-
ASB/Abuse/Nuisance (202418614)
Partial Maladministration Aug 2025
The resident\u2019s complaint is about the landlord\u2019s handling of: Her reported concerns about anti-social behaviour. Her reported concerns about noise nuisance from local bars. Her reported concerns about the hot water supply. Her re
-
Local Authority / ALMO or TMO (202431570)
Maladministration Jul 2025
The complaint is about the landlord\u2019s handling of: the resident\u2019s housing transfer request. the resident\u2019s reports of damp, mould and associated repairs. the associated complaint.\u00a0
-
Local Authority / ALMO or TMO (202309807)
Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of reports of anti-social behaviour (ASB) after matters had been to court in August 2021. The Ombudsman has also considered the landlord\u2019s complaint handling.
-
Local Authority / ALMO or TMO (202411821)
Reasonable Redress May 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of damp and mould, and their proposed move to temporary accommodation.
-
Managing Relations (202320609)
Maladministration Apr 2025
The complaint is about the landlord\u2019s handling of: Boiler repairs. The resident\u2019s associated complaint.
-
Old Property Condition categories (202306966)
Partial Maladministration Feb 2025
This complaint is about the landlord\u2019s response to the residents reports of: An incident in May 2020 in which her son had fallen out of a window. Antisocial behaviour (ASB) by her downstairs neighbour.
Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "Southwark Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Southwark Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.