Stevenage Borough Council
66.9% of Stevenage Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Stevenage Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Stevenage Borough Council's permission.
7,875 homes in Stevenage. Registered social landlord no. 26UH. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Stevenage Borough Council owns about 7,875 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Stevenage7,875 Stevenage
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £88 | - |
| 1 bed | £104 | £158 |
| 2 bed | £122 | £202 |
| 3 bed | £136 | £246 |
| 4 bed | £150 | £287 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Stevenage Borough Council tenants
No Stevenage Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 988 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 235th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Stevenage Borough Council had 16 complaint determinations. 53% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 22 decisions about Stevenage Borough Council in its searchable archive.
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Local Authority / ALMO or TMO (202408578)
No Maladministration Nov 2025
Decision Case ID 202408578 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Leaseholder Date 10 November 2025 Background The resident is the leaseholder of a 1 bedroom, first floor fla
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Local Authority / ALMO or TMO (202314292)
Oct 2025
Decision Case ID 202314292 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 October 2025 Background The resident reported a leak from the roof along with damp an
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Local Authority / ALMO or TMO (202416582)
Reasonable Redress Aug 2025
The complaint is about the landlord\u2019s response to the resident\u2019s concerns about water charges within their rent.
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Planned Works (202325937)
No Maladministration Jul 2025
The complaint is about the resident\u2019s request to the landlord to fit more storage cupboards and cover exposed gas pipes in the property\u2019s kitchen.
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Local Authority / ALMO or TMO (202428889)
No Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s request to park within the property boundary and his request for a management move.
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Local Authority / ALMO or TMO (202412705)
Maladministration May 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s:
Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "Stevenage Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Stevenage Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust