Sustain (UK) Ltd
97.5% of Sustain (UK) tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Sustain (UK) tenants can swap homes with other social housing tenants through a mutual exchange, with Sustain (UK)'s permission.
1,422 homes in Birmingham. Registered social landlord no. 4687. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Sustain (UK) Ltd owns about 1,422 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Birmingham1,422 Birmingham · Royal Sutton Coldfield
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £90 | £144 |
| 1 bed | £101 | £133 |
| 2 bed | £116 | £151 |
| 3 bed | £129 | £166 |
| 4 bed | £142 | £191 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Sustain (UK) Ltd tenants
No Sustain (UK) Ltd tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 324 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 1st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: sustainuk.org/tenants-portal/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
No published Housing Ombudsman decisions were found for Sustain (UK) Ltd when we checked on 17 Oct 2026. You can search the decisions archive for "Sustain (UK) Ltd" yourself.
Swapping with a tenant of Sustain (UK)?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust