Swindon Borough Council
53.6% of Swindon Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Swindon Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Swindon Borough Council's permission.
10,333 homes in Swindon. Registered social landlord no. 00HX. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Swindon Borough Council owns about 10,333 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Swindon10,333 Swindon
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £84 | - |
| 1 bed | £94 | £128 |
| 2 bed | £101 | £144 |
| 3 bed | £108 | £173 |
| 4 bed | £125 | £225 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Swindon Borough Council tenants
No Swindon Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,460 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 333rd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: swindon.gov.uk/info/20056/council_tenants/1713/housing_performance/3.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 40 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Swindon Borough Council had 7 complaint determinations. 64% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 22 decisions about Swindon Borough Council in its searchable archive.
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Managing Relations (202432723)
Partial Maladministration Nov 2025
Decision Case ID 202432723 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The property is a 3-bedroom house. The landlord id
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Managing Relations (202332528)
Maladministration Nov 2025
Decision Case ID 202332528 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 November 2025 Background The resident was having repair work completed in h
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Local Authority / ALMO or TMO (202321619)
No Maladministration Apr 2025
The resident\u2019s complaint is about the landlord\u2019s handling of her report of Anti Social Behaviour (ASB).
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Local Authority / ALMO or TMO (202324022)
Maladministration Apr 2025
The landlord\u2019s handling of bathroom repairs relating to damp and mould.
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Estate Management (202302293)
Maladministration Feb 2025
The complaint is about the landlord\u2019s: Response to the resident\u2019s concerns that the central heating system was defective, which had caused high bills. Complaint handling.
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Health and Safety (inc. building safety) (202411511)
Partial Maladministration Jan 2025
The complaint is about the landlord\u2019s: Response to the structural issues that the resident reported. Handling of the resident\u2019s request for it to participate in a joint meeting with her MP. Consideration of the resident\u2019s
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Swindon Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Swindon Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust