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Thurrock Council

9,790 homes in Thurrock. Registered social landlord no. 00KG. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Thurrock Council owns about 9,790 social homes across 1 council area (2024/25).

marks a place guide in that council area: what it's like to live there, rents and homes to swap.

Typical weekly rents

Average council rents in this council's area, 2024/25. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£73£149
1 bed£86£150
2 bed£95£178
3 bed£119£225
4 bed£134£275

Homes to swap from Thurrock Council tenants

No Thurrock Council tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,012 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 69.2% worse than the sector median of 71.8%
Satisfied with repairs 70.2% worse than the sector median of 73.6%
Satisfied with time taken for repairs 73.9% better than the sector median of 69.5%
Home is well maintained 70.3% worse than the sector median of 71.9%
Home is safe 73.4% worse than the sector median of 77.6%
Landlord listens and acts 59.1% worse than the sector median of 61.6%
Kept informed 71.5% about the sector median (72.0%)
Treated fairly and with respect 73.9% worse than the sector median of 77.9%
Satisfied with complaints handling 29% worse than the sector median of 35.5%
Communal areas clean and well maintained 60.4% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 63.7% about the sector median (64.6%)
Satisfied with handling of anti-social behaviour 61.2% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
99.5% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
5.6% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
96.3% Non-emergency repairs done on time better than the sector median of 82.5%
99.9% Emergency repairs done on time better than the sector median of 94.9%
65.3 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
90.6% Stage 1 complaints answered on time about the sector median (89.9%)
7.8 Stage 2 complaints per 1,000 homes about the sector median (8.4%)
94.7% Stage 2 complaints answered on time better than the sector median of 88.9
54.7 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Thurrock Council had 12 complaint determinations. 61% of findings went against the landlord (sector average 60%).

61%maladministration rate
worse than the sector average of 60%
52orders made
£5,125compensation ordered

The Housing Ombudsman has published 30 decisions about Thurrock Council in its searchable archive (showing the most recent 30).

11maladministration
7partial maladministration
9no maladministration
  • Local Authority / ALMO or TMO (202502229) Partial Maladministration Feb 2026

      Decision Case ID 202502229 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 February 2026 Background The resident moved to his current property, a 2-bedroom

  • Local Authority / ALMO or TMO (202417686) Maladministration Jul 2025

    The complaint is about the landlord\u2019s handling of the resident\u2019s reports of noise from her neighbour.

  • Local Authority / ALMO or TMO (202344415) Partial Maladministration Jan 2025

    The complaint is about the landlord\u2019s response to the resident\u2019s: claim for damages to his personal belongings. reports of damp and mould in the property, including the quality of repair works. The Ombudsman has also taken the d

  • Old Property Condition migrated-2025 (202301374) Maladministration Nov 2024

    The complaint is about the landlord\u2019s handling of works required in the resident\u2019s property.

  • ASB/Abuse/Nuisance (202204322) Maladministration Oct 2024

    The complaint is about the landlord\u2019s response to the resident\u2019s reports of noise nuisance. The Ombudsman has also considered the landlord\u2019s complaint handling.

  • Managing Relations (202345817) Maladministration Sep 2024

    The complaint is about: The landlord\u2019s response to reports of a leak in the property and subsequent damp and mould. The landlord\u2019s handling of the associated complaint and the resident\u2019s request for compensation.

Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Thurrock Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Thurrock Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

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