Thurrock Council
69.2% of Thurrock Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Thurrock Council tenants can swap homes with other social housing tenants through a mutual exchange, with Thurrock Council's permission.
9,747 homes in Thurrock. Registered social landlord no. 00KG. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Thurrock Council owns about 9,747 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Thurrock9,747 Grays · Stanford-le-Hope · Tilbury
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £77 | £170 |
| 1 bed | £95 | £166 |
| 2 bed | £102 | £197 |
| 3 bed | £125 | £234 |
| 4 bed | £140 | £287 |
Homes to swap from Thurrock Council tenants
No Thurrock Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 2,012 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 205th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: thurrock.gov.uk/tenant-satisfaction/how-well-we-are-doing.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Thurrock Council had 12 complaint determinations. 61% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about Thurrock Council in its searchable archive (showing the most recent 30).
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Local Authority / ALMO or TMO (202502229)
Partial Maladministration Feb 2026
Decision Case ID 202502229 Decision type Investigation Landlord Thurrock Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 February 2026 Background The resident moved to his current property, a 2-bedroom
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Local Authority / ALMO or TMO (202417686)
Maladministration Jul 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of noise from her neighbour.
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Local Authority / ALMO or TMO (202344415)
Partial Maladministration Jan 2025
The complaint is about the landlord\u2019s response to the resident\u2019s: claim for damages to his personal belongings. reports of damp and mould in the property, including the quality of repair works. The Ombudsman has also taken the d
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Old Property Condition migrated-2025 (202301374)
Maladministration Nov 2024
The complaint is about the landlord\u2019s handling of works required in the resident\u2019s property.
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ASB/Abuse/Nuisance (202204322)
Maladministration Oct 2024
The complaint is about the landlord\u2019s response to the resident\u2019s reports of noise nuisance. The Ombudsman has also considered the landlord\u2019s complaint handling.
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Managing Relations (202345817)
Maladministration Sep 2024
The complaint is about: The landlord\u2019s response to reports of a leak in the property and subsequent damp and mould. The landlord\u2019s handling of the associated complaint and the resident\u2019s request for compensation.
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Thurrock Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Thurrock Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust