Tower Hamlets Community Housing
2,050 homes in Tower Hamlets. Registered social landlord no. L4260. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Tower Hamlets Community Housing owns about 2,050 social homes across 1 council area (2024/25).
- Tower Hamlets2,050
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £109 | £190 |
| 1 bed | £133 | £236 |
| 2 bed | £151 | £264 |
| 3 bed | £169 | £284 |
| 4 bed | £186 | £297 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V). Tower Hamlets Community Housing is covered by the judgement on Hyde Housing Association Limited.
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Tower Hamlets Community Housing tenants
No Tower Hamlets Community Housing tenants have listed a home yet. Are you one? List your home and it will appear here.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 505 tenant responses. Each figure is the share of tenants who said they were satisfied.
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: thch.org.uk/tenant-satisfaction-measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 15 4
Housing Ombudsman decisions
The Housing Ombudsman has published 20 decisions about Tower Hamlets Community Housing in its searchable archive.
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Housing Association (202440368)
Maladministration Feb 2026
Decision Case ID 202440368 Decision type Investigation Landlord Tower Hamlets Community Housing Landlord type Housing Association Occupancy Shared Ownership Date 17 February 2026 Background The resident initially complained to the landlor
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Housing Association (202506366)
Partial Maladministration Dec 2025
Decision Case ID 202506366 Decision type Investigation Landlord Tower Hamlets Community Housing Landlord type Housing Association Occupancy Secure Tenancy Date 19 December 2025 Background The resident lives alone in a 1 bedroom, ground fl
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Housing Association (202312759)
Maladministration Nov 2025
Decision Case ID 202312759 Decision type Investigation Landlord Tower Hamlets Community Housing Landlord type Housing Association Occupancy Leaseholder Date 13 November 2025 Background The resident has been a leaseholder of the landlord s
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Housing Association (202436341)
Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of: a leak and subsequent damp and mould in his bedroom. a lack of cleaning and rats in the communal areas. The Ombudsman has also investigated the landlord
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Housing Association (202206352)
No Maladministration Mar 2025
The complaint is about the landlord\u2019s handling of leaks in the property and the subsequent damage caused.
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Housing Association (202410129)
Maladministration Feb 2025
The complaint is about the landlord\u2019s response to: Reports of damp and mould. Concerns about asbestos. The landlord\u2019s complaint handling is also considered.
Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "Tower Hamlets Community Housing". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Tower Hamlets Community Housing?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.