Waverley Borough Council
71.8% of Waverley Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), about the same as the England median of 71.8%. Waverley Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Waverley Borough Council's permission.
4,789 homes in Waverley. Registered social landlord no. 43UL. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Waverley Borough Council owns about 4,789 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £105 | - |
| 1 bed | £122 | £184 |
| 2 bed | £142 | £238 |
| 3 bed | £163 | £282 |
| 4 bed | £175 | - |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Waverley Borough Council tenants
No Waverley Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 558 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 177th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: waverley.gov.uk/services/housing/landlord-services-performance.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 72
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Waverley Borough Council had 8 complaint determinations. 82% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 19 decisions about Waverley Borough Council in its searchable archive.
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ASB/Abuse/Nuisance (202332453)
Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of noise nuisance from a neighbouring property. The Ombudsman has also considered the landlord\u2019s complaint handling.
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Local Authority / ALMO or TMO (202325369)
Aug 2025
The resident\u2019s complaint is about the landlord\u2019s handling of: Damp and mould in the property. Her request for reimbursement for her damaged belongings.
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Local Authority / ALMO or TMO (202325469)
Partial Maladministration May 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of damp and mould. Reports of garden flooding, external repairs, and recharge concerns. Aids and adaptations queries. Reports of cooker issues. Safeguarding
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Information and data management (202413277)
Maladministration Mar 2025
The complaint is about the landlord\u2019s response to the resident\u2019s request for use of her garden. The Ombudsman has also considered the landlord\u2019s complaint handling and record keeping.
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ASB/Abuse/Nuisance (202314489)
Maladministration Dec 2024
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of ASB. The associated complaint.
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Managing Relations (202224018)
Maladministration Sep 2024
The complaint is about the landlord\u2019s: Handling of the resident\u2019s reports of a faulty storage heater at the property. Complaint handling.
Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "Waverley Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Waverley Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust