West Lancashire Borough Council
62.5% of West Lancashire Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. West Lancashire Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with West Lancashire Borough Council's permission.
5,676 homes in West Lancashire. Registered social landlord no. 30UP. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
West Lancashire Borough Council owns about 5,676 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- West Lancashire5,676 Ormskirk · Skelmersdale
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £71 | - |
| 1 bed | £82 | £106 |
| 2 bed | £93 | £128 |
| 3 bed | £103 | £144 |
| 4 bed | £109 | £163 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from West Lancashire Borough Council tenants
No West Lancashire Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Rent from West Lancashire Borough Council? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 961 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 284th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: westlancs.gov.uk/housing/i-am-a-council-tenant/our-performance/tenant-satisfaction-measures.aspx.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 120
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, West Lancashire Borough Council had 4 complaint determinations. 50% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 2 decisions about West Lancashire Borough Council in its searchable archive.
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Local Authority / ALMO or TMO (202422281)
Partial Maladministration Jul 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports of anti-social behaviour (ASB). Transfer request.
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Responsive repairs/activity (202315032)
Maladministration
The complaint is about the landlord\u2019s handling of repairs to the resident\u2019s doorframe and kitchen unit.
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "West Lancashire Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of West Lancashire Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust