West Northamptonshire Council
67.5% of West Northamptonshire Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. West Northamptonshire Council tenants can swap homes with other social housing tenants through a mutual exchange, with West Northamptonshire Council's permission.
11,450 homes in West Northamptonshire. Registered social landlord no. 5130. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
West Northamptonshire Council owns about 11,450 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- West Northamptonshire11,450 Brackley · Daventry · Northampton
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £80 | - |
| 1 bed | £94 | £138 |
| 2 bed | £108 | £169 |
| 3 bed | £119 | £189 |
| 4 bed | £128 | £237 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from West Northamptonshire Council tenants
No West Northamptonshire Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Rent from West Northamptonshire Council? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,055 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 226th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: northamptonpartnershiphomes.org.uk/about/our-performance/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 64 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, West Northamptonshire Council had 12 complaint determinations. 89% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 19 decisions about West Northamptonshire Council in its searchable archive.
-
Local Authority / ALMO or TMO (202536499)
No Maladministration May 2026
Decision Case ID 202536499 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 May 2026 Background In September 2025, the resident complained to t
-
Local Authority / ALMO or TMO (202427252)
Maladministration Mar 2026
Decision Case ID 202427252 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenant Date 31 March 2026 Background The landlord has listed that it has no recorde
-
Managing Relations (202529663)
Maladministration Mar 2026
Decision Case ID 202529663 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 20 March 2026 Background The resident lives at the property with her 4
-
Local Authority / ALMO or TMO (202228112)
Partial Maladministration Feb 2026
Decision Case ID 202228112 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local authority Occupancy Secure tenancy Date 27 February 2026 Background The resident, who has vulnerabilities, moved to her ho
-
Local Authority / ALMO or TMO (202318491)
Partial Maladministration Jan 2026
Decision Case ID 202318491 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority Occupancy Leaseholder Date 22 January 2026 Background The complainant became the leaseholder for a 1-bedroom secon
-
Managing Relations (202323688)
Maladministration Nov 2025
Decision Case ID 202323688 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 November 2025 Background The resident lives in a 3 bedroom house with
Source: the Housing Ombudsman decisions archive, checked 17 Oct 2026. To see every case, search the archive for "West Northamptonshire Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of West Northamptonshire Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust