Winchester City Council
75.8% of Winchester City Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Winchester City Council tenants can swap homes with other social housing tenants through a mutual exchange, with Winchester City Council's permission.
5,277 homes in Winchester. Registered social landlord no. 24UP. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Winchester City Council owns about 5,277 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Winchester5,277 Winchester · Bishop's Waltham
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £95 | - |
| 1 bed | £112 | £166 |
| 2 bed | £128 | £203 |
| 3 bed | £145 | £218 |
| 4 bed | £155 | £298 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Winchester City Council tenants
No Winchester City Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 915 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 130th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: winchester.gov.uk/housing/housing-performance.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 22 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Winchester City Council had 5 complaint determinations. 50% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 8 decisions about Winchester City Council in its searchable archive.
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Local Authority / ALMO or TMO (202333164)
No Maladministration Feb 2026
Decision Case ID 202333164 Decision type Investigation Landlord Winchester City Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 26 February 2026 Background The resident lives in a ground floor flat and sh
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Local Authority / ALMO or TMO (202226500)
Outside Jurisdiction Jul 2025
The complaint is about Winchester City Council\u2019s (the council\u2019s) handling of: Repairs to a property provided as temporary accommodation while the resident was homeless. The eviction process from this temporary accommodation. A dec
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Local Authority / ALMO or TMO (202322119)
Partial Maladministration May 2025
The resident\u2019s complaint is about the landlord\u2019s response to:\u00a0 Reports of damp and mould in the property. Reports of heating and ventilation issues. Reports of incurred debt as a result of the property condition. The resident
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Local Authority / ALMO or TMO (202221030)
Partial Maladministration Feb 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports about their neighbour\u2019s CCTV cameras. The Ombudsman has also investigated the landlord\u2019s complaint handling.
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Moving/Buying/Selling Home (202315836)
Maladministration Feb 2025
The complaint is about the landlord\u2019s handling of repairs following a mutual exchange. The Ombudsman has considered the landlords handling of the mutual exchange process. The Ombudsman has considered the landlords complaint handling.
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Local Authority / ALMO or TMO (202101441)
Partial Maladministration Feb 2024
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of antisocial behaviour (ASB). Reports of ASB made against the resident. The resident\u2019s requests for window repairs. The resident\u2019s concern that t
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Winchester City Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Winchester City Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust