The Abbeyfield Shanklin Society Limited

How to check Abbeyfield Shanklin Society's reputation

Abbeyfield Shanklin Society doesn't appear in the regulator's latest published tenant satisfaction figures, so there are no national scores to show here.

You can still get a good picture before you swap into one of their homes:

1. Ask for their tenant satisfaction results and complaints report. Every social landlord must publish its complaints policy and a yearly report on the complaints it has handled, usually on its website or on request.
2. Search the Housing Ombudsman's decisions for "The Abbeyfield Shanklin Society Limited" in the decisions archive. No results is common for small landlords and usually a good sign.
3. Check the regulator's judgements. The Regulator of Social Housing lists any regulatory judgements and notices it has published about a landlord.
4. Ask the tenant you're swapping with. How quickly are repairs done? How easy is it to get hold of someone? Is there a tenants' group? A current tenant's answer is often the best guide.
5. Look at the area too. Most of their homes are in Isle of Wight: see our Brading guide for what it's like to live there.