Arun District Council
60.9% of Arun District Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Arun District Council tenants can swap homes with other social housing tenants through a mutual exchange, with Arun District Council's permission.
3,475 homes in Arun. Registered social landlord no. 45UC. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Arun District Council owns about 3,475 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Arun3,475 Arundel · Bognor Regis · Littlehampton
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £93 | - |
| 1 bed | £107 | £159 |
| 2 bed | £123 | £213 |
| 3 bed | £135 | £271 |
| 4 bed | £150 | £342 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Arun District Council tenants
No Arun District Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 537 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 296th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: arun.gov.uk/tenant-satisfaction-measures.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Arun District Council had 11 complaint determinations. 81% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 25 decisions about Arun District Council in its searchable archive.
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Local Authority / ALMO or TMO (202338005)
Partial Maladministration Mar 2026
Decision Case ID 202338005 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 March 2026 Background The resident told the landlord that there were issues
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Local Authority / ALMO or TMO (202501093)
Partial Maladministration Feb 2026
Decision Case ID 202501093 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 February 2026 Background The resident complained that the landlord failed t
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Local Authority / ALMO or TMO (202524839)
Partial Maladministration Jan 2026
Decision Case ID 202524839 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 January 2026 Background At the time of the complaint, the resident lived in
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Managing Relations (202344745)
Maladministration Dec 2025
Decision Case ID 202344745 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Flexible Tenancy Date 18 December 2025 Background The property is a 2-bedroom house. On 24 February
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Managing Relations (202510430)
Partial Maladministration Dec 2025
Decision Case ID 202510430 Decision type Investigation Landlord Arun District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 11 December 2025 Background The landlord agreed to move the resident to tempor
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Local Authority / ALMO or TMO (202441445)
Partial Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of: A heating repair and annual heat pump service. The associated complaint.
Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "Arun District Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Arun District Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust