Brighton and Hove City Council

67.0% of Brighton and Hove City Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Brighton and Hove City Council tenants can swap homes with other social housing tenants through a mutual exchange, with Brighton and Hove City Council's permission.

12,750 homes in Brighton and Hove. Registered social landlord no. 00ML. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

Brighton and Hove City Council owns about 12,750 social homes across 1 council area (2025/26).

Our place guides in each council area: what it's like to live there.

Typical weekly rents

Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£83£197
1 bed£95£184
2 bed£108£242
3 bed£125£283
4 bed£134£338

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C3 Consumer standards serious failings on the consumer standards; improvement needed · Aug 2024

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Brighton and Hove City Council tenants

No Brighton and Hove City Council tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,438 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 232nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 67% worse than the sector median of 71.8%
Satisfied with repairs 68% worse than the sector median of 73.6%
Satisfied with time taken for repairs 63.3% worse than the sector median of 69.5%
Home is well maintained 65.2% worse than the sector median of 71.9%
Home is safe 69.3% worse than the sector median of 77.6%
Landlord listens and acts 52.6% worse than the sector median of 61.6%
Kept informed 67.3% worse than the sector median of 72.0%
Treated fairly and with respect 76.2% worse than the sector median of 77.9%
Satisfied with complaints handling 26.2% worse than the sector median of 35.5%
Communal areas clean and well maintained 66.4% about the sector median (66.7%)
Positive contribution to the neighbourhood 58.5% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 55.8% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: brighton-hove.gov.uk/housing/council-housing/housing-performance-how-are-we-doing.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
77.8% Fire risk assessments completed worse than the sector median of 100.0%
99.6% Asbestos surveys completed about the sector median (100.0%)
64% Legionella risk assessments completed worse than the sector median of 100.0%
100% Lift safety checks completed about the sector median (100.0%)
2% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
47.2% Non-emergency repairs done on time worse than the sector median of 82.5%
97.5% Emergency repairs done on time better than the sector median of 94.9%
66.1 Stage 1 complaints per 1,000 homes worse than the sector median of 53.9
72.9% Stage 1 complaints answered on time worse than the sector median of 89.9
10.3 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
57.3% Stage 2 complaints answered on time worse than the sector median of 88.9
65.4 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Brighton and Hove City Council had 17 complaint determinations. 57% of findings went against the landlord (sector average 60%).

57%maladministration rate
better than the sector average of 60%
36orders made
£6,394compensation ordered

No published Housing Ombudsman decisions were found for Brighton and Hove City Council when we checked on 10 Oct 2026. You can search the decisions archive for "Brighton and Hove City Council" yourself.

Swapping with a tenant of Brighton and Hove City Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

On X: Brighton and Hove City Council Homes

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