Croydon Churches Housing Association Limited
63.5% of Croydon Churches Housing Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Croydon Churches Housing Association tenants can swap homes with other social housing tenants through a mutual exchange, with Croydon Churches Housing Association's permission.
1,439 homes, mostly in Croydon, Sutton and Bromley. Registered social landlord no. LH0495. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Croydon Churches Housing Association Limited owns about 1,439 social homes across 3 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Croydon1,189 Croydon
- Sutton184 Sutton
- Bromley66 Bromley · Biggin Hill · Orpington
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £106 | £190 |
| 1 bed | £125 | £202 |
| 2 bed | £146 | £238 |
| 3 bed | £168 | £274 |
| 4 bed | £189 | £297 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Croydon Churches Housing Association Limited tenants
No Croydon Churches Housing Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Rent from Croydon Churches Housing Association? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 458 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 277th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: ccha.biz/our-performance/tenant-satisfaction-measures/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Croydon Churches Housing Association Limited had 3 complaint determinations. 42% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 9 decisions about Croydon Churches Housing Association Limited in its searchable archive.
-
Housing Association (202339342)
Partial Maladministration Oct 2025
Decision Case ID 202339342 Decision type Investigation Landlord Croydon Churches Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 October 2025 Background The resident lives in a 2-bedroom fla
-
Financial (202326263)
Partial Maladministration Aug 2025
The complaint is about the landlord\u2019s response to the resident\u2019s: Request to re-classify the property and reduce the rent. Concerns regarding the legality of the Tenancy Agreement (TA). Request for a transfer to a larger propert
-
Old Property Condition migrated-2025 (202309423)
Maladministration Sep 2024
The complaint is about the level of compensation offered by the landlord for the time it took to resolve damp and mould on a bedroom wall in the resident\u2019s property.
-
Health and Safety (inc. building safety) (202126515)
Maladministration Oct 2023
REPORT COMPLAINT 202126515 Croydon Churches Housing Association Limited 23 October 2023 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of
-
Managing Relations (202006660)
Partial Maladministration Aug 2022
The complaint is regarding the landlord\u2019s: Response to the resident\u2019s reports of a mouse infestation. Handling of repair reports, including relating to damp and mould in the property and a faulty kitchen light.\u00a0 Handling of
-
Housing Association (202007420)
No Maladministration May 2021
The resident complained: About repairs to resolve damp and mould in her property; That she should be allowed to move property.
Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "Croydon Churches Housing Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Croydon Churches Housing Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust