Dacorum Borough Council
56.3% of Dacorum Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Dacorum Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Dacorum Borough Council's permission.
10,286 homes in Dacorum. Registered social landlord no. 26UC. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Dacorum Borough Council owns about 10,286 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Dacorum10,286 Berkhamsted · Hemel Hempstead · Tring
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent |
|---|---|
| Bedsit | £98 |
| 1 bed | £115 |
| 2 bed | £133 |
| 3 bed | £150 |
| 4 bed | £161 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Dacorum Borough Council tenants
No Dacorum Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,735 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 324th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: dacorum.gov.uk/home/housing/current-tenant/transparency-influence-and-accountability.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 45 4
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Dacorum Borough Council had 8 complaint determinations. 75% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 18 decisions about Dacorum Borough Council in its searchable archive.
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Local Authority / ALMO or TMO (202345459)
Maladministration Oct 2025
Decision Case ID 202345459 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 29 October 2025 Background The resident lives in a 2-bedroom house. She has
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Enquiry stage (202207644)
Partial Maladministration Oct 2025
Decision Case ID 202207644 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 October 2025 Background The resident lives in a 2-bedroom second floor flat
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Local Authority / ALMO or TMO (202420784)
Partial Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of: The installation of a new kitchen and bathroom at the resident\u2019s property and associated remedial repairs. The resident\u2019s complaint.
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Local Authority / ALMO or TMO (202442661)
Severe Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of: Repairs to address the resident\u2019s report of damp and mould in the property.
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Local Authority / ALMO or TMO (202332779)
Partial Maladministration Jul 2025
The complaint is about the landlord\u2019s: Handling of adaptations to the driveway following an occupational therapist assessment. Handling of void works in the property. Complaint handling.
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Local Authority / ALMO or TMO (202405607)
Partial Maladministration Jul 2025
The complaint is about: The landlord\u2019s handling of the resident\u2019s reports of anti-social behaviour (ASB) by neighbours of his previous property. The landlords response to the resident\u2019s request for reasonable adjustments at h
Source: the Housing Ombudsman decisions archive, checked 17 Oct 2026. To see every case, search the archive for "Dacorum Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Dacorum Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust