East Riding Of Yorkshire Council

77.7% of East Riding Of Yorkshire Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. East Riding Of Yorkshire Council tenants can swap homes with other social housing tenants through a mutual exchange, with East Riding Of Yorkshire Council's permission.

11,344 homes in East Riding Of Yorkshire. Registered social landlord no. 00FB. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

East Riding Of Yorkshire Council owns about 11,344 social homes across 1 council area (2025/26).

Our place guides in each council area: what it's like to live there.

Typical weekly rents

Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£76-
1 bed£90£92
2 bed£101£114
3 bed£110£128
4 bed£122£140

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C2 Consumer standards meets the standards but has some weaknesses to fix · Jul 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from East Riding Of Yorkshire Council tenants

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Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 977 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 102nd of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 77.7% better than the sector median of 71.8%
Satisfied with repairs 79.1% better than the sector median of 73.6%
Satisfied with time taken for repairs 74.7% better than the sector median of 69.5%
Home is well maintained 81.5% better than the sector median of 71.9%
Home is safe 87% better than the sector median of 77.6%
Landlord listens and acts 69.8% better than the sector median of 61.6%
Kept informed 81.9% better than the sector median of 72.0%
Treated fairly and with respect 86.5% better than the sector median of 77.9%
Satisfied with complaints handling 40.2% better than the sector median of 35.5%
Communal areas clean and well maintained 69.7% better than the sector median of 66.7%
Positive contribution to the neighbourhood 80.2% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 67.7% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
84.5% Asbestos surveys completed worse than the sector median of 100.0%
84.5% Legionella risk assessments completed worse than the sector median of 100.0%
100% Lift safety checks completed about the sector median (100.0%)
2.8% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
99% Non-emergency repairs done on time better than the sector median of 82.5%
98.2% Emergency repairs done on time better than the sector median of 94.9%
26.1 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
82.3% Stage 1 complaints answered on time worse than the sector median of 89.9
4.9 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
45.5% Stage 2 complaints answered on time worse than the sector median of 88.9
56.5 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 56 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, East Riding Of Yorkshire Council had 4 complaint determinations. 100% of findings went against the landlord (sector average 60%).

100%maladministration rate
worse than the sector average of 60%
17orders made
£2,550compensation ordered

The Housing Ombudsman has published 19 decisions about East Riding Of Yorkshire Council in its searchable archive.

6maladministration
7partial maladministration
2no maladministration
  • Old Resident Involvement categories (202402816) Outside Jurisdiction Nov 2025

    Decision Case ID 202402816 Decision type Jurisdiction Landlord East Riding of Yorkshire Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The landlord organises several tenant involvement panels

  • Local Authority / ALMO or TMO (202447441) Maladministration Oct 2025

      Decision Case ID 202447441 Decision type Investigation Landlord East Riding of Yorkshire Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 31 October 2025 Background The resident lives in a 3-bedroom, semi-

  • Local Authority / ALMO or TMO (202413545) Maladministration Jul 2025

    This complaint is about the landlord\u2019s handling of: The resident\u2019s reports of damp and mould in her property. The associated complaint.

  • Old Complaints Handling categories (202320791) Maladministration Nov 2024

    This complaint is about how the landlord handled the resident\u2019s: Request for a transfer to another property in the block when it became available. Reports of antisocial behaviour (ASB) by a neighbour. This investigation has also cons

  • Health and Safety (inc. building safety) (202308393) Outside Jurisdiction Nov 2024

    The complaint is about the landlord\u2019s response to the resident\u2019s concerns about fire doors.

  • Financial (202326458) Partial Maladministration Jul 2024

    The complaint is about the landlord\u2019s: Calculation of the disturbance allowance. Communication about the disturbance allowance. The associated complaint.

Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "East Riding Of Yorkshire Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of East Riding Of Yorkshire Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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