East Suffolk Council
74.5% of East Suffolk Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. East Suffolk Council tenants can swap homes with other social housing tenants through a mutual exchange, with East Suffolk Council's permission.
4,293 homes in East Suffolk. Registered social landlord no. 5070. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
East Suffolk Council owns about 4,293 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- East Suffolk4,293 Beccles · Felixstowe · Halesworth · Lowestoft · Southwold · Woodbridge
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £82 | - |
| 1 bed | £90 | £103 |
| 2 bed | £102 | £129 |
| 3 bed | £108 | £137 |
| 4 bed | £118 | £173 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from East Suffolk Council tenants
No East Suffolk Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 659 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 147th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 90 24
Housing Ombudsman decisions
The Housing Ombudsman has published 4 decisions about East Suffolk Council in its searchable archive.
-
Local Authority / ALMO or TMO (202343843)
Maladministration Mar 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of damp and mould.
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Old Property Condition migrated-2025 (202221434)
Reasonable Redress Jul 2023
The complaint is about the landlord\u2019s handling of a repair to a cooker socket.
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Old Property Condition migrated-2025 (202206499)
Maladministration Oct 2022
The complaint concerns how the landlord handled the replacement of the windows in the property.
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Old Property Condition migrated-2025 (202207802)
Reasonable Redress
The complaint is about the landlord\u2019s handling of the appointment to replace the resident\u2019s radiators.
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "East Suffolk Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of East Suffolk Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust