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Freebridge Community Housing Limited

6,875 homes in King's Lynn and West Norfolk. Registered social landlord no. L4463. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Freebridge Community Housing Limited owns about 6,875 social homes across 1 council area (2024/25).

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£82£90
1 bed£89£108
2 bed£102£135
3 bed£112£146
4 bed£125£176

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

G1 Governance well governed · Jan 2026
V2 Financial viability financially viable but with risks to manage · Jan 2026

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Freebridge Community Housing Limited tenants

No Freebridge Community Housing Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 653 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 66% worse than the sector median of 71.8%
Satisfied with repairs 72.4% worse than the sector median of 73.6%
Satisfied with time taken for repairs 63.9% worse than the sector median of 69.5%
Home is well maintained 65.8% worse than the sector median of 71.9%
Home is safe 71.9% worse than the sector median of 77.6%
Landlord listens and acts 53.4% worse than the sector median of 61.6%
Kept informed 63.2% worse than the sector median of 72.0%
Treated fairly and with respect 72.1% worse than the sector median of 77.9%
Satisfied with complaints handling 28.5% worse than the sector median of 35.5%
Communal areas clean and well maintained 67.2% about the sector median (66.7%)
Positive contribution to the neighbourhood 54.5% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 58% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.1% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0.9% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
57.1% Non-emergency repairs done on time worse than the sector median of 82.5%
87.6% Emergency repairs done on time worse than the sector median of 94.9%
50.3 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
100% Stage 1 complaints answered on time better than the sector median of 89.9
14 Stage 2 complaints per 1,000 homes worse than the sector median of 8.4
95.8% Stage 2 complaints answered on time better than the sector median of 88.9
19.1 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Freebridge Community Housing Limited had 10 complaint determinations. 44% of findings went against the landlord (sector average 60%).

44%maladministration rate
better than the sector average of 60%
32orders made
£9,043compensation ordered

You can search the Housing Ombudsman decisions archive for "Freebridge Community Housing Limited" to see published complaints about this landlord.

Swapping with a tenant of Freebridge Community Housing?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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