Freebridge Community Housing Limited
66.0% of Freebridge Community Housing tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Freebridge Community Housing tenants can swap homes with other social housing tenants through a mutual exchange, with Freebridge Community Housing's permission.
7,607 homes, mostly in King's Lynn and West Norfolk, North Norfolk and Breckland. Registered social landlord no. L4463. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Freebridge Community Housing Limited owns about 7,607 social homes across 3 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- King's Lynn and West Norfolk7,122 King's Lynn · Downham Market
- North Norfolk305 Cromer · North Walsham
- Breckland180 Attleborough · Dereham · Swaffham · Thetford
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £85 | £94 |
| 1 bed | £92 | £116 |
| 2 bed | £106 | £141 |
| 3 bed | £116 | £155 |
| 4 bed | £130 | £195 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Freebridge Community Housing Limited tenants
No Freebridge Community Housing Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
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Rent from Freebridge Community Housing? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 653 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 244th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Freebridge Community Housing Limited had 10 complaint determinations. 44% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 18 decisions about Freebridge Community Housing Limited in its searchable archive.
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Housing Association (202420305)
No Maladministration Feb 2026
Decision Case ID 202420305 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 February 2026 Background The resident reported unsatisfactory window
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Housing Association (202442334)
No Maladministration Jan 2026
Decision Case ID 202442334 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 12 January 2026 Background The resident complained to the landlord about
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Managing Relations (202432825)
Partial Maladministration Oct 2025
Decision Case ID 202432825 Decision type Investigation Landlord Freebridge Community Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 October 2025 Background The resident is an assured tenant of the landlo
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Housing Association (202425047)
Partial Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s report of: Excess cold and unaffordable fuel bills. Disrepair to front door. The Ombudsman has also investigated the landlord\u2019s handling of the resident\u2019s
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Housing Association (202447154)
Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of damp, mould, and structural concerns.
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Housing Association (202422538)
Severe Maladministration Jun 2025
The complaint is about the landlord\u2019s handling of repairs to the resident\u2019s wet room and damp and mould.
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "Freebridge Community Housing Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Freebridge Community Housing?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust