Hinckley and Bosworth Borough Council

80.1% of Hinckley and Bosworth Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Hinckley and Bosworth Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Hinckley and Bosworth Borough Council's permission.

3,177 homes in Hinckley and Bosworth. Registered social landlord no. 31UE. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

Hinckley and Bosworth Borough Council owns about 3,177 social homes across 1 council area (2025/26).

Our place guides in each council area: what it's like to live there.

Typical weekly rents

Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
1 bed£86£108
2 bed£97£139
3 bed£104£158
4 bed£110£214

Homes to swap from Hinckley and Bosworth Borough Council tenants

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 554 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 71st of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 80.1% better than the sector median of 71.8%
Satisfied with repairs 77.5% better than the sector median of 73.6%
Satisfied with time taken for repairs 76.3% better than the sector median of 69.5%
Home is well maintained 79% better than the sector median of 71.9%
Home is safe 89.4% better than the sector median of 77.6%
Landlord listens and acts 74.1% better than the sector median of 61.6%
Kept informed 82.4% better than the sector median of 72.0%
Treated fairly and with respect 85% better than the sector median of 77.9%
Satisfied with complaints handling 43% better than the sector median of 35.5%
Communal areas clean and well maintained 71% better than the sector median of 66.7%
Positive contribution to the neighbourhood 75.9% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 74.9% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: hinckley-bosworth.gov.uk/downloads/file/8274/summary_of_results.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
99.7% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
78% Non-emergency repairs done on time worse than the sector median of 82.5%
84% Emergency repairs done on time worse than the sector median of 94.9%
34.9 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
94.6% Stage 1 complaints answered on time better than the sector median of 89.9
5.9 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
100% Stage 2 complaints answered on time better than the sector median of 88.9
190.6 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 28 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Hinckley and Bosworth Borough Council had 2 complaint determinations. 83% of findings went against the landlord (sector average 60%).

83%maladministration rate
worse than the sector average of 60%
8orders made
£770compensation ordered

The Housing Ombudsman has published 3 decisions about Hinckley and Bosworth Borough Council in its searchable archive.

3maladministration
  • Local Authority / ALMO or TMO (202421861) Maladministration Feb 2026

      Decision Case ID 202421861 Decision type Investigation Landlord Hinckley and Bosworth Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 25 February 2026 Background The resident lived in a property t

  • ASB/Abuse/Nuisance (202109753) Maladministration Oct 2022

    The complaint is about the landlord\u2019s response to the resident\u2019s concerns regarding: the boundary between his and his neighbour\u2019s gardens; antisocial behaviour (ASB) from his neighbour.

  • Local Authority / ALMO or TMO (202011700) Maladministration Feb 2021

    REPORT COMPLAINT 202011700 Hinckley and Bosworth Borough Council 25 February 2021 Our approach The Housing Ombudsman\u2019s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case.

Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "Hinckley and Bosworth Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Hinckley and Bosworth Borough Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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