MutualHomeExchange.co.uk
Get started

Leicester City Council

19,407 homes in Leicester. Registered social landlord no. 00FN. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

1 home to swap

Size, areas and typical rents

Leicester City Council owns about 19,407 social homes across 1 council area (2024/25).

marks a place guide in that council area: what it's like to live there, rents and homes to swap.

Typical weekly rents

Average council rents in this council's area, 2024/25. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
Bedsit£70£101
1 bed£76£106
2 bed£87£129
3 bed£96£158
4 bed£107£172

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

C3 Consumer standards serious failings on the consumer standards; improvement needed · Jul 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Leicester City Council tenants

2 Bed House - Need To Upsize £510 a month

2 Bed House - Need To Upsize

Leicester, Leicestershire
2 bed House Private garden On-road parking Pets OK

Wants: Bradford · 3 bed · wants bigger

View home

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,101 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 64.5% worse than the sector median of 71.8%
Satisfied with repairs 74% about the sector median (73.6%)
Satisfied with time taken for repairs 65.9% worse than the sector median of 69.5%
Home is well maintained 68.9% worse than the sector median of 71.9%
Home is safe 78.3% about the sector median (77.6%)
Landlord listens and acts 60% worse than the sector median of 61.6%
Kept informed 61.7% worse than the sector median of 72.0%
Treated fairly and with respect 75.1% worse than the sector median of 77.9%
Satisfied with complaints handling 39.1% better than the sector median of 35.5%
Communal areas clean and well maintained 69.7% better than the sector median of 66.7%
Positive contribution to the neighbourhood 64.2% about the sector median (64.6%)
Satisfied with handling of anti-social behaviour 64.8% better than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.8% Gas safety checks completed about the sector median (100.0%)
99.5% Fire risk assessments completed about the sector median (100.0%)
85.3% Asbestos surveys completed worse than the sector median of 100.0%
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0.5% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
73.2% Non-emergency repairs done on time worse than the sector median of 82.5%
89.6% Emergency repairs done on time worse than the sector median of 94.9%
34.2 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
72.6% Stage 1 complaints answered on time worse than the sector median of 89.9
6 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
79.3% Stage 2 complaints answered on time worse than the sector median of 88.9
40 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 260 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Leicester City Council had 23 complaint determinations. 77% of findings went against the landlord (sector average 60%).

77%maladministration rate
worse than the sector average of 60%
71orders made
£8,278compensation ordered

You can search the Housing Ombudsman decisions archive for "Leicester City Council" to see published complaints about this landlord.

Swapping with a tenant of Leicester City Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Page last updated:

Sources