Leicester City Council
64.5% of Leicester City Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Leicester City Council tenants can swap homes with other social housing tenants through a mutual exchange, with Leicester City Council's permission.
19,128 homes in Leicester. Registered social landlord no. 00FN. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Leicester City Council owns about 19,128 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Leicester19,128 Leicester
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £73 | £116 |
| 1 bed | £78 | £114 |
| 2 bed | £90 | £132 |
| 3 bed | £99 | £165 |
| 4 bed | £110 | £177 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Leicester City Council tenants
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,101 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 264th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 260 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Leicester City Council had 23 complaint determinations. 77% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about Leicester City Council in its searchable archive (showing the most recent 30).
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Local Authority / ALMO or TMO (202203128)
Maladministration Sep 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of antisocial behaviour. The associated complaint.
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Local Authority / ALMO or TMO (202340066)
Partial Maladministration Aug 2025
This complaint is about the landlord\u2019s response to the resident\u2019s: report of repair to their back garden fence. concerns about the risks posed by trees in their back garden.
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Local Authority / ALMO or TMO (202443155)
Outside Jurisdiction Aug 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of noise nuisance.
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ASB/Abuse/Nuisance (202407619)
Partial Maladministration Jul 2025
The complaint is about the landlord\u2019s response to the resident\u2019s: Request for a key fob. Reports of antisocial behaviour (ASB). Reports of suspected lodgers living at neighbouring properties. Associated complaint.
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Local Authority / ALMO or TMO (202407782)
Maladministration Jul 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of an incorrect service charge. The Ombudsman has also considered the landlord\u2019s handling of the associated complaint.
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Estate Management (202319673)
Maladministration Mar 2025
The complaint is about the landlord\u2019s response to the resident\u2019s concerns about parking.
Source: the Housing Ombudsman decisions archive, checked 10 Oct 2026. To see every case, search the archive for "Leicester City Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Leicester City Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.