London Borough of Hillingdon
59.0% of London Borough of Hillingdon tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. London Borough of Hillingdon tenants can swap homes with other social housing tenants through a mutual exchange, with London Borough of Hillingdon's permission.
10,547 homes in Hillingdon. Registered social landlord no. 00AS. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
London Borough of Hillingdon owns about 10,547 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Hillingdon10,547 Hillingdon · Hayes · Uxbridge
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £102 | £185 |
| 1 bed | £120 | £219 |
| 2 bed | £139 | £225 |
| 3 bed | £163 | £223 |
| 4 bed | £180 | £234 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from London Borough of Hillingdon tenants
No London Borough of Hillingdon tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 968 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 310th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 90 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, London Borough of Hillingdon had 18 complaint determinations. 76% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 30 decisions about London Borough of Hillingdon in its searchable archive (showing the most recent 30).
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Estate Management (202415289)
Maladministration Nov 2025
Decision Case ID 202415289 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 November 2025 Background The property is a 1-bedroom flat in a block of f
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Local Authority / ALMO or TMO (202323642)
Maladministration Apr 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s request for compensation, following a missed gas safety check appointment .
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Local Authority / ALMO or TMO (202204344)
No Maladministration Feb 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s reports of anti-social behaviour (ASB). The associated complaint.
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Old Property Condition categories (202402457)
Maladministration Jan 2025
The complaint is about the landlord\u2019s handling of: Outstanding repairs. Damp and mould.
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Managing Relations (202338766)
Maladministration Nov 2024
The complaint is about the landlord's response to the resident\u2019s: Reports of radiators not working in the property. Associated complaint.
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Old Complaints Handling categories (202346988)
Maladministration Sep 2024
The complaint is about the landlord\u2019s handling of repairs required in the resident\u2019s property. The Ombudsman has also considered the landlord\u2019s complaint handling.
Source: the Housing Ombudsman decisions archive, checked 15 Oct 2026. To see every case, search the archive for "London Borough of Hillingdon". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of London Borough of Hillingdon?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust