North Tyneside Council
70.6% of North Tyneside Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. North Tyneside Council tenants can swap homes with other social housing tenants through a mutual exchange, with North Tyneside Council's permission.
13,886 homes in North Tyneside. Registered social landlord no. 00CK. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
North Tyneside Council owns about 13,886 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- North Tyneside13,886 Wallsend · Whitley Bay · North Shields
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £73 | - |
| 1 bed | £83 | £102 |
| 2 bed | £94 | £121 |
| 3 bed | £104 | £136 |
| 4 bed | £110 | - |
Homes to swap from North Tyneside Council tenants
No North Tyneside Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,018 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 190th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: my.northtyneside.gov.uk/category/1267/housing.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 45 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, North Tyneside Council had 10 complaint determinations. 85% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 24 decisions about North Tyneside Council in its searchable archive.
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Local Authority / ALMO or TMO (202421454)
Partial Maladministration Jan 2026
Decision Case ID 202421454 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 14 January 2026 Background The resident lives above a neighbour whose dog cau
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Managing Relations (202431237)
Maladministration Nov 2025
, Decision Case ID 202431237 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 28 November 2025 Background The resident moved into the property with her par
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Managing Relations (202415425)
Maladministration Nov 2025
Decision Case ID 202415425 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 24 November 2025 Background The property is a 1-bedroom ground-floor flat. The
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Local Authority / ALMO or TMO (202406712)
Maladministration Sep 2025
The complaint is about the landlord\u2019s: Handling of damp in the property. Complaint handling.
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Responsive repairs/activity (202330528)
Outside Jurisdiction Sep 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s reports of damp and mould in the property.
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Local Authority / ALMO or TMO (202430789)
Maladministration May 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of damp and mould. The Ombudsman has also considered the landlord\u2019s handling of the associated complaint.
Source: the Housing Ombudsman decisions archive, checked 17 Oct 2026. To see every case, search the archive for "North Tyneside Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of North Tyneside Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust