North Warwickshire Borough Council

81.8% of North Warwickshire Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. North Warwickshire Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with North Warwickshire Borough Council's permission.

2,571 homes in North Warwickshire. Registered social landlord no. 44UB. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

North Warwickshire Borough Council owns about 2,571 social homes across 1 council area (2025/26).

Our place guides in each council area: what it's like to live there.

Typical weekly rents

Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.

SizeSocial rentAffordable rent
1 bed£96£118
2 bed£108£145
3 bed£114£164
4 bed£129-

Homes to swap from North Warwickshire Borough Council tenants

No North Warwickshire Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.

Tenant Ratings On Mutual Home Exchange

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 543 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 50th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 81.8% better than the sector median of 71.8%
Satisfied with repairs 88.7% better than the sector median of 73.6%
Satisfied with time taken for repairs 79.5% better than the sector median of 69.5%
Home is well maintained 80.1% better than the sector median of 71.9%
Home is safe 84.3% better than the sector median of 77.6%
Landlord listens and acts 70.9% better than the sector median of 61.6%
Kept informed 75.4% better than the sector median of 72.0%
Treated fairly and with respect 81.9% better than the sector median of 77.9%
Satisfied with complaints handling 42.9% better than the sector median of 35.5%
Communal areas clean and well maintained 75.7% better than the sector median of 66.7%
Positive contribution to the neighbourhood 67.1% better than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 54.1% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: northwarks.gov.uk/homelessness/housing-performance.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
1.7% Homes NOT meeting the Decent Homes Standard worse than the sector median of 0.5%
80.3% Non-emergency repairs done on time worse than the sector median of 82.5%
95.2% Emergency repairs done on time about the sector median (94.9%)
23.2 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
100% Stage 1 complaints answered on time better than the sector median of 89.9
2.7 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
85.7% Stage 2 complaints answered on time worse than the sector median of 88.9
125.4 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 20 24

Housing Ombudsman decisions

The Housing Ombudsman has published 1 decision about North Warwickshire Borough Council in its searchable archive.

1maladministration

Source: the Housing Ombudsman decisions archive, checked 12 Oct 2026. To see every case, search the archive for "North Warwickshire Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of North Warwickshire Borough Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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