Poplar Housing And Regeneration Community Association Limited
5,545 homes, mostly in Tower Hamlets and Hackney. Registered social landlord no. L4170. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Poplar Housing And Regeneration Community Association Limited owns about 5,545 social homes across 2 council areas (2024/25).
- Tower Hamlets5,535
- Hackney10
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £109 | £190 |
| 1 bed | £133 | £236 |
| 2 bed | £151 | £264 |
| 3 bed | £169 | £284 |
| 4 bed | £186 | £297 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Poplar Housing And Regeneration Community Association Limited tenants
No Poplar Housing And Regeneration Community Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 555 tenant responses. Each figure is the share of tenants who said they were satisfied.
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: poplarharca.co.uk/about-us/tenant-satisfaction-measures/.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 10 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Poplar Housing And Regeneration Community Association Limited had 13 complaint determinations. 23% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 24 decisions about Poplar Housing And Regeneration Community Association Limited in its searchable archive.
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Housing Association (202331942)
Reasonable Redress Jul 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s antisocial behaviour (ASB) and parking management concerns, and her associated complaints.
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Estate Management (202319996)
Partial Maladministration Mar 2025
The complaint is about the landlord\u2019s response to the resident\u2019s: queries about landscaping works. request for noise disturbance compensation. concerns about water meter access. concerns about cladding works. concerns about commun
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Estate Management (202316792)
No Maladministration Mar 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s concerns about the garden fence.
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Occupancy Rights (202220069)
Outside Jurisdiction Mar 2025
The complaint is about the landlord\u2019s handling of: The resident\u2019s eviction. The removal of the resident\u2019s belongings.
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Old Complaints Handling categories (202331524)
Partial Maladministration Feb 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s: Reports about communal lighting. Reports of leaks, damp and mould, and associated repairs. Reports of a pest infestation. Complaint.
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Old Complaints Handling categories (202341674)
Partial Maladministration Feb 2025
The complaint is about the landlord\u2019s handling of: A loss of heating and hot water. Lift repairs. The resident\u2019s concerns that his front door was not secure. Repairs to the toilet. Repairs to the bathroom. Discretionary repairs.
Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "Poplar Housing And Regeneration Community Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Poplar Housing And Regeneration Community Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.