Runnymede Borough Council
70.3% of Runnymede Borough Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. Runnymede Borough Council tenants can swap homes with other social housing tenants through a mutual exchange, with Runnymede Borough Council's permission.
2,880 homes in Runnymede. Registered social landlord no. 43UG. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Runnymede Borough Council owns about 2,880 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
- Runnymede2,880 Addlestone · Chertsey · Egham
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £95 | £168 |
| 1 bed | £118 | £194 |
| 2 bed | £139 | £247 |
| 3 bed | £152 | £301 |
| 4 bed | £166 | £288 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Runnymede Borough Council tenants
No Runnymede Borough Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 672 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 195th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 15 4
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Runnymede Borough Council had 3 complaint determinations. 50% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 6 decisions about Runnymede Borough Council in its searchable archive.
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Local Authority / ALMO or TMO (202347223)
Partial Maladministration Mar 2026
Decision Case ID 202347223 Decision type Investigation Landlord Runnymeade Borough Council Landlord type Local Authority Occupancy Leaseholder Date 19 March 2026 Background On 12 March 2024, the resident complained to the landlord about t
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Moving/Buying/Selling Home (202116044)
Partial Maladministration May 2022
The complaint concerns how the landlord handled: Repairs to the property\u2019s wetroom. The resident\u2019s reports of damage to fencing. The resident\u2019s request to transfer to another property.
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Old Property Condition migrated-2025 (202102366)
No Maladministration Mar 2022
This complaint is about the landlord's decision to refuse the resident\u2019s request for a stairlift in her property.
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Moving/Buying/Selling Home (202107057)
No Maladministration Feb 2022
The complaint is about: the landlord\u2019s refusal of the resident\u2019s mutual exchange application and; the landlord\u2019s response to the resident\u2019s reports about repairs/adaptations to the property.
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Old Property Condition migrated-2025 (202204517)
Outside Jurisdiction
This complaint is about the Council\u2019s handling of disabled adaptations to the resident\u2019s property.
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Moving/Buying/Selling Home (202009034)
No Maladministration
The complaint is about the landlord\u2019s response to the applicant\u2019s request to be added to his parent\u2019s tenancy agreement. The complaint is about the applicant\u2019s housing applications to the local authority\u2019s housing
Source: the Housing Ombudsman decisions archive, checked 18 Oct 2026. To see every case, search the archive for "Runnymede Borough Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Runnymede Borough Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust