St Albans City and District Council
54.3% of St Albans City and District Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), below the England median of 71.8%. St Albans City and District Council tenants can swap homes with other social housing tenants through a mutual exchange, with St Albans City and District Council's permission.
4,749 homes in St Albans. Registered social landlord no. 26UG. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
St Albans City and District Council owns about 4,749 social homes across 1 council area (2025/26).
Our place guides in each council area: what it's like to live there.
Typical weekly rents
Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.
| Size | Social rent |
|---|---|
| Bedsit | £96 |
| 1 bed | £116 |
| 2 bed | £132 |
| 3 bed | £150 |
| 4 bed | £169 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from St Albans City and District Council tenants
No St Albans City and District Council tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
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What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 833 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 329th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 28 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, St Albans City and District Council had 15 complaint determinations. 83% of findings went against the landlord (sector average 60%).
worse than the sector average of 60%
The Housing Ombudsman has published 12 decisions about St Albans City and District Council in its searchable archive.
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Local Authority / ALMO or TMO (202418681)
Maladministration Aug 2025
The complaint is about the landlord\u2019s response to the resident\u2019s reports of repair issues in the property. We have also considered the landlord\u2019s complaint handling as part of the investigation.
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Local Authority / ALMO or TMO (202439371)
Maladministration Aug 2025
The complaint is about the landlord\u2019s handling of the resident\u2019s concerns about insulation in the communal areas and leaks, damp and mould in his property.
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Local Authority / ALMO or TMO (202417681)
Partial Maladministration Jun 2025
The complaint is about the landlord\u2019s: handling of repairs to windows and external doors. response to the resident\u2019s request for compensation due to high heating bills. response to the resident\u2019s request for a new kitchen. W
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ASB/Abuse/Nuisance (202420328)
Partial Maladministration Jun 2025
The complaint is about the landlord\u2019s: Handling of the residents reports about the condition of the property, including boiler problems, damp and mould and other health and safety issues. Response to the resident\u2019s complaint about
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Local Authority / ALMO or TMO (202429405)
Maladministration May 2025
The resident\u2019s complaint was about: The resident\u2019s concerns about the condition of the property on letting and further repairs. The landlord's response to the resident's reports of mould in the property. The landlord\u2019s compl
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Local Authority / ALMO or TMO (202300948)
Partial Maladministration Apr 2025
The complaint is about the landlord's handling of the resident's reports of: Damage caused when conducting repairs, quality of works, and the landlord not completing a snagging list. Radiators not heating the property sufficiently. Repairs
Source: the Housing Ombudsman decisions archive, checked 11 Oct 2026. To see every case, search the archive for "St Albans City and District Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of St Albans City and District Council?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
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