Tendring District Council

81.3% of Tendring District Council tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Tendring District Council tenants can swap homes with other social housing tenants through a mutual exchange, with Tendring District Council's permission.

3,134 homes in Tendring. Registered social landlord no. 22UN. On this page: what their tenants say, how they handle complaints, how many homes they own and where, typical rents and how to swap your home.

Size, areas and typical rents

Tendring District Council owns about 3,134 social homes across 1 council area (2025/26).

Our place guides in each council area: what it's like to live there.

Typical weekly rents

Average council rents in this council's area, 2025/26. Your own rent depends on the exact home.

SizeSocial rent
Bedsit£78
1 bed£95
2 bed£107
3 bed£118
4 bed£139

Homes to swap from Tendring District Council tenants

No Tendring District Council tenants have listed a home yet. Are you one? List your home and it will appear here.

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What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 1,032 tenant responses. Each figure is the share of tenants who said they were satisfied.

Ranked 58th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure

Satisfied with the overall service 81.3% better than the sector median of 71.8%
Satisfied with repairs 81.4% better than the sector median of 73.6%
Satisfied with time taken for repairs 78.1% better than the sector median of 69.5%
Home is well maintained 77% better than the sector median of 71.9%
Home is safe 79.6% better than the sector median of 77.6%
Landlord listens and acts 65.2% better than the sector median of 61.6%
Kept informed 68.5% worse than the sector median of 72.0%
Treated fairly and with respect 79.9% better than the sector median of 77.9%
Satisfied with complaints handling 48.8% better than the sector median of 35.5%
Communal areas clean and well maintained 51% worse than the sector median of 66.7%
Positive contribution to the neighbourhood 60% worse than the sector median of 64.6%
Satisfied with handling of anti-social behaviour 56% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: tendringdc.gov.uk/content/our-performance.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

99.6% Gas safety checks completed about the sector median (100.0%)
100% Fire risk assessments completed about the sector median (100.0%)
100% Asbestos surveys completed about the sector median (100.0%)
100% Legionella risk assessments completed about the sector median (100.0%)
100% Lift safety checks completed about the sector median (100.0%)
0.3% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)
74.3% Non-emergency repairs done on time worse than the sector median of 82.5%
84.6% Emergency repairs done on time worse than the sector median of 94.9%
25.3 Stage 1 complaints per 1,000 homes better than the sector median of 53.9
93.6% Stage 1 complaints answered on time better than the sector median of 89.9
3.9 Stage 2 complaints per 1,000 homes better than the sector median of 8.4
91.7% Stage 2 complaints answered on time better than the sector median of 88.9
98.8 Anti-social behaviour cases per 1,000 homes worse than the sector median of 36.0

Repair targets: 56 24

Housing Ombudsman decisions

The Housing Ombudsman has published 5 decisions about Tendring District Council in its searchable archive.

1maladministration
2partial maladministration
2no maladministration
  • Local Authority / ALMO or TMO (202317086) Partial Maladministration Nov 2025

      Decision Case ID 202317086 Decision type Investigation Landlord Tendring District Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 17 November 2025 Background The resident lives in a second-floor flat with

  • Old Tenants Behaviour categories (202326805) No Maladministration Sep 2024

    The complaint is about the landlord\u2019s handling of anti-social behaviour reports.

  • ASB/Abuse/Nuisance (202302247) Partial Maladministration Jul 2024

    The complaint is about the landlord\u2019s handling of the resident\u2019s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord\u2019s complaints handling.

  • Estate Management (202213548) No Maladministration Feb 2023

    The complaint is about the landlord's handling of the resident's concerns related to a boundary dispute and parking issue.

  • Managing Relations (202101347) Maladministration Dec 2021

    The complaint is regarding the landlord\u2019s handling of repairs to the resident\u2019s property. This Service has also considered the landlord\u2019s handling of the resident\u2019s complaint and its record keeping.

Source: the Housing Ombudsman decisions archive, checked 13 Oct 2026. To see every case, search the archive for "Tendring District Council". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Tendring District Council?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

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