Bromsgrove District Housing Trust Limited

4,098 homes across 5 council areas, mostly in Bromsgrove, Redditch and Wychavon. Registered social landlord no. LH4415. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.

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Size, areas and typical rents

Bromsgrove District Housing Trust Limited owns about 4,098 social homes across 5 council areas (2024/25).

marks a place guide in that council area: what it's like to live there, rents and homes to swap.

Typical weekly rents

Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2024/25. Your own rent depends on the exact home.

Size	Social rent	Affordable rent
Bedsit	£79	£123
1 bed	£94	£120
2 bed	£111	£148
3 bed	£125	£163
4 bed	£142	£193

The regulator's verdict

The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).

G1 Governance well governed · Nov 2025

V2 Financial viability financially viable but with risks to manage · Nov 2025

Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.

Homes to swap from Bromsgrove District Housing Trust Limited tenants

No Bromsgrove District Housing Trust Limited tenants have listed a home yet. Are you one? List your home and it will appear here.

What tenants say

From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 834 tenant responses. Each figure is the share of tenants who said they were satisfied.

Satisfied with the overall service 75.4% better than the sector median of 71.8%

Satisfied with repairs 80.6% better than the sector median of 73.6%

Satisfied with time taken for repairs 79% better than the sector median of 69.5%

Home is well maintained 73.6% better than the sector median of 71.9%

Home is safe 77.2% about the sector median (77.6%)

Landlord listens and acts 63.1% better than the sector median of 61.6%

Kept informed 68.5% worse than the sector median of 72.0%

Treated fairly and with respect 79.2% better than the sector median of 77.9%

Satisfied with complaints handling 41.9% better than the sector median of 35.5%

Communal areas clean and well maintained 63.7% worse than the sector median of 66.7%

Positive contribution to the neighbourhood 58.8% worse than the sector median of 64.6%

Satisfied with handling of anti-social behaviour 50.2% worse than the sector median of 59.5%

The thin marker on each bar is the median across all landlords in the data set.

Repairs, safety and complaints

From the landlord's own records reported to the regulator for 2024/25.

100% Gas safety checks completed about the sector median (100.0%)

100% Fire risk assessments completed about the sector median (100.0%)

100% Asbestos surveys completed about the sector median (100.0%)

100% Legionella risk assessments completed about the sector median (100.0%)

100% Lift safety checks completed about the sector median (100.0%)

0% Homes NOT meeting the Decent Homes Standard about the sector median (0.5%)

84.5% Non-emergency repairs done on time better than the sector median of 82.5%

98.1% Emergency repairs done on time better than the sector median of 94.9%

25.2 Stage 1 complaints per 1,000 homes better than the sector median of 53.9

90.6% Stage 1 complaints answered on time about the sector median (89.9%)

7.3 Stage 2 complaints per 1,000 homes better than the sector median of 8.4

96.4% Stage 2 complaints answered on time better than the sector median of 88.9

28.6 Anti-social behaviour cases per 1,000 homes better than the sector median of 36.0

Repair targets: 90 24

Housing Ombudsman decisions

In the Ombudsman's 2025-26 review, Bromsgrove District Housing Trust Limited had 3 complaint determinations. 71% of findings went against the landlord (sector average 60%).

71%maladministration rate
worse than the sector average of 60%

10orders made

£3,512compensation ordered

The Housing Ombudsman has published 13 decisions about Bromsgrove District Housing Trust Limited in its searchable archive.

5maladministration

2partial maladministration

4no maladministration

Housing Association (202540715) Outside Jurisdiction May 2026
Decision Case ID 202540715 Decision type Jurisdiction Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 May 2026 Background The resident had building work carried out fo
Housing Association (202517937) Maladministration Feb 2026
Decision Case ID 202517937 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 February 2026 Background The resident has lived in the property, a
Housing Association (202448324) Partial Maladministration Jan 2026
Decision Case ID 202448324 Decision type Investigation Landlord Bromsgrove District Housing Trust Limited Landlord type Housing Association Occupancy Assured Tenancy Date 15 January 2026 Background The resident lived in a 2 bedroom flat w
ASB/Abuse/Nuisance (202215495) No Maladministration Feb 2024
The complaint is about: The landlord\u2019s handling of the resident\u2019s application for rehousing. The landlord\u2019s handling of the resident\u2019s reports of antisocial behaviour.
Financial (202200932) Maladministration Aug 2023
The complaint is about the amount of compensation offered by the landlord for the resident\u2019s experience during the refurbishment of the kitchen at the property.
Financial (202122741) Partial Maladministration Jun 2023
The complaint is about:

Source: the Housing Ombudsman decisions archive, checked 14 Oct 2026. To see every case, search the archive for "Bromsgrove District Housing Trust Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.

Swapping with a tenant of Bromsgrove District Housing Trust?

Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.

Can I swap? How a swap works Complaints and support

Page last updated: 14 October 2026

Sources

Registration details: Regulator of Social Housing, register of providers of social housing.
Grades: Regulator of Social Housing, regulatory judgements and notices, published 12 November 2025.
Homes owned by council area and average rents: Regulator of Social Housing, Statistical Data Return 2024/25 (Open Government Licence).
Complaint performance: Housing Ombudsman, annual complaints review landlord tables 2025-26.
Tenant satisfaction, repairs, safety and complaints figures: Regulator of Social Housing, Tenant Satisfaction Measures 2024/25, full data set. Sector medians are calculated across all landlords in that data set.
Complaint decisions: Housing Ombudsman decisions archive, checked 14 October 2026.