Community Gateway Association Limited
86.2% of Community Gateway Association tenants are satisfied with the overall service (Tenant Satisfaction Measures 2024/25), above the England median of 71.8%. Community Gateway Association tenants can swap homes with other social housing tenants through a mutual exchange, with Community Gateway Association's permission.
7,021 homes across 6 council areas, mostly in Preston, South Ribble and Blackpool. Registered social landlord no. L4457. On this page: what their tenants say, how they handle complaints, the regulator's grades, how many homes they own and where, typical rents and how to swap your home.
Size, areas and typical rents
Community Gateway Association Limited owns about 7,021 social homes across 6 council areas (2025/26).
Our place guides in each council area: what it's like to live there.
- Preston6,812 Preston
- South Ribble76 Leyland
- Blackpool76 Blackpool
- Fylde45 Kirkham · Lytham St Anne's
- West Lancashire6 Ormskirk · Skelmersdale
- Chorley6 Chorley · Adlington
Typical weekly rents
Average housing association rents in the areas this landlord works in, weighted by where its homes are, 2025/26. Your own rent depends on the exact home.
| Size | Social rent | Affordable rent |
|---|---|---|
| Bedsit | £77 | - |
| 1 bed | £86 | £108 |
| 2 bed | £100 | £136 |
| 3 bed | £111 | £154 |
| 4 bed | £125 | £175 |
The regulator's verdict
The Regulator of Social Housing grades landlords on how well they look after tenants (consumer standards, C1 best to C4 worst) and, for housing associations, on governance (G) and financial viability (V).
Councils are graded on consumer standards only. A grade is a snapshot at the date shown; the regulator publishes updates as it inspects.
Homes to swap from Community Gateway Association Limited tenants
No Community Gateway Association Limited tenants have listed a home yet. Are you one? List your home and it will appear here.
Tenant Ratings On Mutual Home Exchange
No tenant ratings yet.
Rent from Community Gateway Association? Rate and review them
What tenants say
From the regulator's Tenant Satisfaction Measures survey, 2024/25, based on 700 tenant responses. Each figure is the share of tenants who said they were satisfied.
Ranked 15th of 350 landlords in England for overall tenant satisfaction. See the league table · Compare it on every measure
The thin marker on each bar is the median across all landlords in the data set. The landlord's own TSM report: communitygateway.co.uk/how-we-are-performing.
Repairs, safety and complaints
From the landlord's own records reported to the regulator for 2024/25.
Repair targets: 20 24
Housing Ombudsman decisions
In the Ombudsman's 2025-26 review, Community Gateway Association Limited had 6 complaint determinations. 40% of findings went against the landlord (sector average 60%).
better than the sector average of 60%
The Housing Ombudsman has published 12 decisions about Community Gateway Association Limited in its searchable archive.
-
ASB/Abuse/Nuisance (202336257)
Partial Maladministration Dec 2025
Decision Case ID 202336257 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 December 2025 Background The resident is a tenant of the landlord. He
-
Managing Relations (202300470)
No Maladministration Nov 2025
Decision Case ID 202300470 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 18 November 2025 Background The resident lives in a 1-bedroom flat. He wa
-
Housing Association (202325167)
Partial Maladministration Oct 2025
Decision Case ID 202325167 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 October 2025 Background The resident lives in a 2-bedroom house unde
-
Managing Relations (202335999)
No Maladministration Oct 2024
The complaint is about: The landlord\u2019s handling of the resident\u2019s request to move to a new property. The landlord handling of reports about staff conduct.
-
Financial (202209378)
Reasonable Redress Jan 2024
The complaint is about the landlord\u2019s: Decision to increase the property\u2019s rent. The landlord\u2019s communications with the resident.
-
Estate Management (202127389)
No Maladministration Sep 2022
The complaint is about the landlord\u2019s response to the resident\u2019s request to install a boundary fence around her garden.
Source: the Housing Ombudsman decisions archive, checked 16 Oct 2026. To see every case, search the archive for "Community Gateway Association Limited". Most landlords have some upheld complaints; compare the numbers with the landlord's size.
Swapping with a tenant of Community Gateway Association?
Both landlords have to approve a mutual exchange, and both have 42 days to decide. They can only refuse on the grounds set out in the Housing Act 1985. Get the application in early, keep your rent account clear, and ask for the decision in writing.
Latest From @HomeExchangeGB
Home to swap: 3-bed house in York. Looking to move to Reigate.
#York #Reigate #RavenHousingTrust